DigiExpress

DigiExpress was to replace my iPod Touch battery; after 11wks.,they kept my money & have not returned my iPod Internet

15th of Apr, 2011 by User687858

My iPod Touch (8GB), a replacement battery, and a $35.00 personal check (to cover cost of battery replacement) was sent to DigiExpress (and received by them on 5 Feb 2011). This is according to my U.S. Postal Service Insure Mail Receipt.
On 1 Mar, I emailed DigiExpress, inquiring about the status of the battery replacement in my iPod. I even called the company (1-800-440-4693) and left a message. The next day, I received an email about them having such a backlog of work, and they would get busy on my machine soon.
Then on 5 Mar, I was shocked to get an email from them saying that the main electronics board on my iPod was damaged, and it would cost $150.00 to replace it. According to them, this "damage could have occurred from water or moisture...like from being in the bathroom during shower, a fall, a power surge during charging, or damage from self-repair." This is absurd! I am a responsible sixty year old audiophile, and am insulted by these allegations. I have always been careful with my iPod, and have never attempted any self-repairs.
DigiExpress took advantage of me. I am upset and disappointed.
A resolve is for them to send me my iPod Touch (and I have the serial number), my new battery, and my $35.00.

Track this Report 1 Comment | Post a Comment

Comments

4706 days ago by Pissedoffcustomer

yeah your not alone bud those assholes screwed me too said the exact same thing they told you, and the worst part is they repaired the fucking screen still knowing it was fucked and wouldn't work anyway and are still charging me. Do me a favor bro sue the hell out of them.