Consumer reviews and reports on scam companies, bad products and services
Direct Buy Warranty
Direct Buy Warranty http://www.directbuywarranty.com SCAM ARTIST Internet
5th of Sep, 2011 by User971317
We were looking for an extended warranty on a used vehicle we had just purchased. We found Direct Buy Warranty http://www.directbuywarranty.com online and it stated how they never had unsatisfied customers and were backed by the online Better Business Bureau. We went to the online Better Business Bureau Website and checked them out and saw they had a good rating so we gave Direct Buy a call. We spoke to Kurt Moore and specifically asked him about certain things we wanted to make sure were covered as we purchased a Diesel pickup. He assured us everything we were concerned about was covered and all we had to do was have the shop contact them and everything would be taken care of. They also offered to save us $600.00 on the total cost of the warranty if we made 3 payments of $500.00 so we chose that payment plan. The warranty did not go into effect until 30 days after the purchase date. Well, 32 days after the warranty went into effect an injector and the turbo went out on the truck. The repair shop contacted Direct Buy to file the claim and Direct Buy stated that this was wear and tear and they would not pay for the repairs. Well, there was only one number to get in touch with the company and you could not get in touch with a supervisor ever. The only thing we ever got was we are sorry, every time we called. We asked them if they had certified mechanics that reviewed these claims and they stated no. We never received a return call from a supervisor as promised and we stated that we wanted to cancel the warranty because it had become obvious that they had no intention of fixing anything. We contacted several repair shops , including dealerships, that assured us the injector and turbo going out were indeed NOT wear and tear. After stating we wanted to cancel the warranty , then Direct Buy stated that they could not help us because we canceled the warranty and so they deleted all our information from the computer. They refunded us $500.00 , less than half of what we paid, and we only had the warranty 32 days. We kept hounding them and finally they agreed to give us back $300.00 more but we had to go through our bank and file a complaint and get the 300.00 that way. The bank went ahead and gave us our money back while investigating our complaint. It took the bank 6 months to get their money back from Direct Buy even though I had an email from Direct Buy stating they would give us the 300.00 back and not contest the request. And just to let everyone know, before purchasing the vehicle we did in fact take it to a repair shop and have test run on the truck to make sure it was sound. Buyers beware, this company says everything you want to hear to get your money, has no intention of repairing anything, and has NO MEANS of challenging their decisions on repairs. Moral of this story, if it sounds too good to be true, it is. STAY AWAY

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