Consumer reviews and reports on scam companies, bad products and services
Direct Express
Direct Express (Comerica Bank) Customer CareLess, another Goverment kick-back program for the Banks using the most Vulnerable Income Austin, Texas
23rd of Mar, 2011 by User184264
My ordeal begin the morning of December 4, 2010 I was trying budget my cost in communication and technology, so I was dealing with another scam Bait and Switch business by the name of "MAGIC JACK" I had bought one to use as a back-up line about three years ago, but did not use it that much. So, after seeing the commercial again I figure that I'd give it another try and buy one for my sister as well. Long story short, when I first contacted the site it was advertised that I could get my old number back and everything had a 30 days free trail, as well as 100% satisfaction uarantee or money back. Well that was at first before I placed the $62.78 order with my Direct Express (Comerica Bank) debit master card. After the transaction started I begin reading the some of the fine print, first thing that I noticed was that starting January 2011 you could only make calls to others using the $39.95 "MAGIC JACK" and $2.88 system. Then I was informed that my $19.95 number was no longer available, but I would be issued a code number to use the system. It was during that bit of news, I decided to cancel the order and that's when I saw the other note in the fine print, which read "If you are using a bank debit card, the charge will be taken out immediately" This is when it got real bad, after finding all this out before I even left the site, I tired for over three typing back and forth arguing with there customer service order department. This went on until my figures became crap and that's when I informed them that, I had not and would take delivery of any product and furthermore, I was going to contact my bank to but a stop on the transaction. At that time on December 5, 2010 I logged off the site and call Direct Express (Comerica Bank) and informed the Customer Service Representative as to what had transpired, at which I was told that I had to wait until the charge was posted by the Vender. However, on December 4, 2010 there was a posting of $20.91 from "MAGIC JACK" West Palm, FL. I called back again on or about December 8, 2010 and was told that in needed to complete a investigation request form sign and mail it back before they could take any action. So, I waited for about a week before I received the forms, which requested a lot of information and supporting documents. The package was so large that I had to put extra postage on it before it could be mailed, now this was around December 13, 2010. I then contacted Direct Express (Comerica Bank) on December 16, 2010 to inquire about the investigation package that was sent by me. At which time I was informed that they have not received any such thing to date and that perhaps, I should resubmit it again. I did on December 18, 2010 and then on January 21, 2011 to my surprise I received a letter stating the Dispute Resolution Department had completed their investigation and could not confirm an error and was denying my request. Now, the back and forth has gone on with me and Direct Express (Comerica Bank) up until February 9, 2011 when I received a letter from them stating that I would be receiving a provisional credit if 10 days had pasted before I received the letter. Will, I got the letter Febuary 19, 2011 and I have called almost every other day since. However, I've been told meany different thing none of which have been true, the last time being today March 24, 2011 the supervisor of the day told me that my claim was still pending and she was as high in authority as I could go. And this is the type of business that the Government is forcing on us to deal with about "OUR MONEY"
Comments
2980 days ago by Ballison
these business's should not be operating direct express debit mastercard, coamericia bank.these people are crooks and the goverment is the one who is employing them. they encourage you almost demanding you to have your ssi funds deposited with direct express debit mastercard.iam not going to waste any more time on something that wont do any good if i had to tell you the story. dont do your banking with any of these business's because they will or have or are taking your money and i put that on everything i once believed in .i know its true and the bbb knows the fdc knows the texas state department of banking knows etc, .and yet nothing is being done to correct these legal preadeters.they dont honer their own policies, they lie and we know whats after that (cheat)dont deal with them .take it for what its worth, its not worth it.

Post your Comment

Complaint Details


Get new code


 

Recently Updated Reports

1
15 days ago by Amaljohan
Asset Gold Pvt.Ltd - Migration Fraud
ඔබත් කදානෙහි පිහිටි Asset Gold නමැති...
2
258 days ago by Notagain5275
John Allen Stewart ( Signature Solutions ) ( Liquid Secrets Inc ) ( J&A Premier Capital Corp ) - Trade Scam Scheme : DO NOT SENT THIS GUY MONEY
John's personal and business operations will constantly be updated every 30 days and his...
3
312 days ago by FoolMeOnceShameOnYou
CableLink Solutions - Suncontracted us to do work & never paid
Wendy Reynolds reached out to us on behalf of the company owner who is trying to get things caught...
4
331 days ago by laphotographer
Michael Silberman - Michael Silberman DISTURBED SILBERMAN THREATENING &...
It's a shame that I can't find a way to delete my previous post. (above). In the...
5
353 days ago by FoolMeOnceShameOnYou
Expect Payment Solutions - Derek Garvin - Credit Card Processing Scam Artist
Where to even start. I'm a small business owner who had done business with Expect for about...
6
398 days ago by User445499
DO NOT DEAL WITH STEFAN SNYDERS/////Bitcoin.de - Scammer/LIAR
Hi CrookedlyBouquet Please provide the trade ID of the trade you are referring to, will take a...
8
414 days ago by 666invocation
Elizabeth C. Pellerin - SOCIOPATH
Lucifer's spawn, invoke me
9
417 days ago by Fuckmichaelscamese
Michael Salese - Michael Salese Getting ripped off by Mike Salese Bangor ,...
FUCK MICAHEL SALESE. I hope he gets burned alive!!! His children too!!
10
419 days ago by javierluna
ebay seller starpics4u - selling fake autographs to the consumers online
ebay seller starpics4u is an autograph forger. He doesn't always go out and get autographs...
     

User Registration

Already a ScamExposure.com member? Log in now.
Username
E-mail address
Password
 
Get new code

User Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of ScamExposure.com? Register now.
E-mail address
Password
Forgot your password?
E-mail address
Back
Loading, please wait...
Your password has been sent to the specified email address. Log in