Direct Tv Non Responsive - Rude - Liars - Don't hold their end of the Deal Glendale, Arizona

28th of Sep, 2011 by User974463

I recently switched my cable service to Direct TV on 8/9/11. I have repeatedly tried to get my issues fixed by emailing the customer support page and have to this day not heard from anybody. When I first got my service 8/9/11 the technician installed (without asking or telling) the dish on the overhang of the RV parking witch made it useless. I also received a bill 3 days later, when I called on this "Daniel from customer support" told me "just ignore that one and your first bill will be due 9/16/11 in the amount of $58.56. "When I called to get the issue fixed about the Dish Placement I was told I would need to pay $75 for relocation. The CSR "James" on 8/15/11 told me I signed a work order saying that I approved it but when I asked for a copy he told me they didnâ€™t keep copies. I also had issues with the bedroom TV having a vertical line constantly, Customer Support told me I needed a new TV. After calling again 8/16/11 to try and resolve this I got a gentleman in Derek in Oregon (the most helpful) he had a Tech come out and relocate the dish and try to fix issue with bedroom TV, he did relocate the dish witch Derek told me I would not be charged for and tried to resolve the issue with bedroom TV to no avail. So I went and got a new TV and reset the box 3 times, not sure which helped but it was gone. When I get on to pay my bill 9/1/11 I told it to pay the full amount....the screen said $27.51 was the amount due and I paid it. Know 9/29/11 I get an email saying I am extremely past due...WTF. So I look online at my account and find that I am being charged for a relocation fee for dish. I call your customer support in India and think her name was casey or pinky...I don't know....she talked over me, thru me, around me. She says it was never noted on my account about any phone calls or conversations prior to her that evening. I am soooo frustrated and am going back to my previous cable company since I can talk with someone in the states who knows WTF they are doing. Your Customer Promise does not exist. I would rather pay 3 times the amount and go back to my previous provider than stay with your company.

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