Consumer reviews and reports on scam companies, bad products and services
DirecTV
DirecTV Took My Money Without My Permission. Internet
16th of Dec, 2010 by User783507
We have gotten DirecTV in June 2010. DirecTV and myself agreed on a bill that would be less than $100.00, and I had to pay the first bill on July 5, 2010 in the amount of $79.88. I made a payment on August 3, 2010 in the amount of $77.88. In the end of August 2010, they was stating that I was a month behind in my payments. I had to call DirecTV on the end of August, and they said I have not made a payment. I had to call my bank and, they said the check that I wrote for DirecTV had cleared. I was going to make a payment on September 3, 2010, but I had to call DirecTV to find out how much to pay, because the bill was not right, and they told me to pay $72.48. At the end of September 2010, I received another bill for double the amount and I had to call again to DirecTV. I talked to Customer Service and, that was when I came to realize that I was paying a month behind each month. I tried to explain to Customer Service that DirecTV had misplaced my August payment, and that was their issue. When I could not get things handled with them, I asked to speak with their Supervisor. Again, I was told I was a month behind in my payments. After two hours of being on the phone with DirecTV, I finally had to hang up. The next day I called DirecTV again, trying to plead with them to find my lost payment. They made me feel like I was trying to get to get over on them. After two more hours of being on the phone with DirecTV, talking to three different people, I decided that DirecTV had broken their end of the contract that we agreed on, I had no other choice than to leave DirecTV. When DirecTV had broke their contract with me, I immediately took DirecTV out and had Time Warner Cable installed. Two weeks later, a gentleman from DirecTV had called me and asked me why I left DirecTV. I explained the reason why I left DirecTV to him. He informed me that my missing payment had been found and my account was now accurate. I explained that I had DirecTV taken out and Time Warner Cable installed. Eventually, we had gotten off the phone. On December 15, 2010, I checked my bank account, and ended up finding that that DirecTV had went into my account and took $348.60 out of my account, and I had to call DirecTV to find out why they did. I found out that the reason why they did was because $130.00 early disconnection fee, and the rest was my remaining bill which I dispute. My complaint is #1,why shouldnt DirecTV be responsible for there end of the contract? #2, why should a customer have to call them every month to explain the mistakes they made? #3, why after going through all I went through with DirecTV should I be made to pay an early disconnection fee? Then to have them go into my account and take my money as though they did nothing wrong is outrages.


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