DLP Lamp Source

DLP Lamp Source DLP lampsource.com Faulty Advertising, Refusing to compensate for loss Internet

6th of Mar, 2011 by User242417

Ordered a replacement lamp for my Sony TV. The lamp failed to work. After contacting DLP LampSource they refused to send me a replacement and insisted that it was a Balast issue and that I have a Sony tech come out to troubleshoot the problem. Before I did this I asked them to send me a new lamp, JUST TO BE SURE that the lamp was not the problem... they refused.
Needless to say that when an AUTHORIZED Sony tech came out and installed a "FACTORY" lamp it worked perfectly and of course the Balast on my TV was not a problem.
Although they agreed to give me a refund on the lamp they refuse to compensate me on the over $100 additional expense for an original lamp and a factory rep as they recommended.. Hard to believe I know..
Don’t waste your money.. get a Factory Lamp!

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Comments

4739 days ago by Anonymous

The customer was initially offered a replacement lamp - he declined and opted to call a technician.
He then requested that we offer him compensation or else he would post negative comments online.
The customer was given a complete refund. At the DLP Lamp Source we only offer 100% factory original parts and the highest level of knowledgable and friendly customer support available.