|edreams edreams.com They are a fraudstrs, purposely advertise a flight with less stops than really are and only after you pay you get the actual fligh |
|27th of Aug, 2011 by User895496 |
|Avoid using Edreams at all costs. they sold me a ticket that was listed as if it had 1 stop only and up to the confirmation page it was presented as if there is only one stop. Then after I paid they sent me a confirmation thta showed as if I have to do 3 flights with another very long stop they never mentioned before. I tried to do everything to get a refund as I thought the error was simply a mistake and I had to call them in Barcelona. I had to wait very long periods of time everytime and they never agreed to help or approve a refund even when I proved to them with print screens of the transaction (which I kept at every step) and with showing them how they stil advertised the same flight that they are hiding the fact there is a stop and a 7 hour wait in another airport that is never mentioned until after you pay. When I said that if I have to get off the plane and wait 7 hours in the airport and board another plane through another gate then thats a stop that must be mentioned... they said its not considered a stop if you are boarding a flight with the same aitline. They allways referred me to send them emails and when I did i would get answers 2 or 3 days later with a no-reply address. I read online and there are many scam stories of shady practices by this company. Also I tried to put a cancelation via my creditcard company but they said there is no way they can stop it because I was getting the service i purchased just not the exact service I requested. I will never use this company its a nightmare to get to their service people and its simply a dishonest ripoff operation. And they also added some charge on top of the ticket price which I noticed later when I got my creditcard bill.|
|Dear Customer, |
First of all allow us to apologize for the inconveniences that this might have caused.
We would appreciate if you could forward all information to: [email protected], one of our agents will review this case and will get back to you.
As per the extra charges, please send us a copy of what was billed, as eDreams does not add any extra charges on top of the ones mentioned on the web page and agreed by the customer. a Service fee is added in the second page, before the clients confirms purchase.
If a different amount was charged we would need to check on it, and will be glad to reimburse if needed.
Thank you for your comments,
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