enterprise rental

Enterprise Rental Car Claimed damage after returned deposit Decatur, Georgia

21st of Dec, 2010 by User594423

I rented a car from Enterprise in Decatur, GA. I did not take the insurance. I returned the car and did the walk-around with the agent, who did not find any damage. He signed off on the rental and refunded my deposit, which was refunded back to my debit card. About two weeks later I received a letter from Enterprise claiming that I had done damage to the car and they wanted me to give them my insurance information so that they could claim the damage. The letter did not even state how much the damage was. I immediately sent an email to the email address on the letter. I NEVER received a response, but I did receive several more letters. Finally, I got a phone call AT WORK (they never tried my personal phone number first) months after I tried to resolve the matter, although they would not return my emails. The representative said if I did not give her my credit card number or insurance information they would sent my name into a credit recovery agency. Now, my question is this: How can they claim damage AFTER they refunded my deposit. By doing so, they confirmed that I had done no damage to the car. Now I am getting phone calls from a credit recovery agency who is hounding me. These charges are fraudulent and I am afraid they will leave negative information on my credit report.

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4679 days ago by Enterprisevictim

I took my car into the Bill Jacobs BMW dealership in Naperville, IL for required work and was given a dripping-wet Enterprise rental car (the better to hide dings and scratches, I have apparently now learned) instead of a loaner as promised. I returned the car to the dealer the next day undamaged after it spent the night in my garage. The day after that, I received a call from the local Enterprise office alleging minor damage ($490 worth) to the car that they stated they intended to charge to me, despite no evidence of me causing damage and the dealer having possession of the car for a day. I was informed by the national office they would look into it. Now, a month later, I am being called by a collections agency on this! I actually rent cars during travel relatively often, and have never had this type of experience from other rental companies, nor from a dealer coercing me into a rental car situation.

If you have been the victim of a similar problem with Enterprise and would like to be part of a possible class action lawsuit, please contact me at althepa at yahoo dot com (written longhand to avoid spam, hopefully!) Thank you.