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| fabfind BRIAN CARLOS paid for a wall mural and Mr Carlos never returned my phone calls Internet, Internet |
| 1st of Nov, 2011 by User864614 |
| On June the 5 2011 i bought a Brian Carlos wall Mural for$ 96.05. My credit card was charged on June 7 2011 , When i tried to call to have the wall painted all i got was an answering machine. after leaving messages for almost a week i got in touch with Fab find who were very apologetic to me and told me i would receive a refund in 2 days on my credit card.that was over a week ago. I have since tried to get in touch with fab find to no avail . I am very disappointed in this as i am a person on a disability pension and i just wanted to do something for my new gran-baby that who is just born. now i don't even have the money to buy her anything . I would like to take this to small claims court if i have to. i feel that i have been taken for a fool and i wounder how meany other people have also paid this man for a painting and never received it. I also wonder if Fab Find new when they advertised this mans wall paintings that he was not going to do them just take the money and run thank you Mrs Gocan |
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| Similar to above, I also purchased a Brian Carlos wall mural through Fabfind and have left several messages for him. He has not returned my call. His website has also been down for the last couple of weeks. |
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Hi Mrs Gocan,
We appreciate you taking the time to report your experience with Brian Carlos and FabFind here on ScamInformer. We apologize profusely for the delay with your refund. It appears as though your refund was processed on November 2nd, 2011, 12:49pm, which was indeed late. We looked into this matter further to find out what caused the delay, and it appears our billing department had made an error in attempting to refund you via Moneris as opposed to PayPal, which you had used to make this purchase. This delay, coupled with your troubles with Brian Carlos, are regrettable and we hope that this matter has since been resolved to your satisfaction.
We last heard from you on November 3rd when you stated that the refund had not yet appeared on your credit card statement and that you would let us know on Monday. We did not hear back from you, so we trust that the purchase amount has been refunded back to your credit card.
We want you to know that we will always have your back in the event a merchant partner of ours does not fulfill their obligation. We truly believe it is important to know that you can buy from us with confidence. As our way of apologizing for this unfortunate mishap, we've added 400 rewards points to your account. You should see this new balance reflected within 24 hours. If there is anything else we can do to help, please email us at [email protected].
We thank you for being a valued customer.
Also, Salpal, if you continue to have difficulty contacting Brian Carlos, please email us at [email protected].
-- Geoff Jones
Customer Service Manager
FabFind.com |
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I purchase an Android tablet from Fab Find on Dec 9th (through Widget Love) this company is based in Markham (and I'm in Toronto), so I thought it would arrive before Christmas with no shipping issues.
I called the week before Christmas and was constantly getting the voicemail. I left several voicemails and emails with Arie (from Widget Love) to ask for a tracking number or the status of my order, but alas to no avail.
It is now January 17th, my tablet has yet to arrive. I am now in contact with Geoff (from Fab Find) as well and he has said he will deal with the matter.
This was a Christmas gift, at this point I just want a refund and nobody seems to be helping me out with this matter.
This will be the LAST time I ever purchase anything through Fab Find, also be very weary of Widget Love as I believe they are scammers. |
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Hi Mike,
Sorry for all the trouble you've experienced thus far. We are currently attempting to locate the whereabouts of your tablet. Once we have this information, we will be able to provide you with a full refund. We do apologize profusely for the trouble, as we know it has been at times difficult to contact Widget Love and receive information regarding your purchase, but please know that we will always have your back in a situation like this. Expect to hear from us shortly via email regarding your refund.
Regards,
--
Geoff Jones
Customer Service Manager
FabFind.com |
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Fabfind.com - did you pay Widget Love?
We are a merchant with Fabfind (Fabfind is promoting our offer), and have not been paid for purchases from Fabfind users. Unfortunately, we're going to have to send purchasers back to Fabfind with the explanation that they have not paid as agreed for money they collected. |
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Hi Tellsthetruth,
We're sorry to hear that you have not yet been paid. Did you provide your banking information with your merchant agreement? Typically, these payments are automated and in the event the information was not provided, or the information had inaccuracies, it could become delayed. If you would kindly send us an email to [email protected], with details of the name of your business and when the funds were due, we would be glad to look into this matter promptly. Again, we apologize for the delay with your payment, though we look forward to making this right for you.
Regards,
--
Geoff Jones
Customer Service Manager
FabFind.com |
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| PLEASE NOTE: If you purchased anything from FABFIND you will likely run into problems with redemption because they collect your money and then do not pay the merchants. We have talked to three merchants where this is the case. Do not blame the merchant, blame the site (FABFIND) collecting your money and then not paying the merchants and then blaming the merchants when you don't get what you paid for. BUYER BEWARE - FABFIND IS A SCAM! |
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