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fansedge.com
fansedge.com Fan's Edge Out of Stock Item Not Avaliable Poor Customer Service San Jose, California
13th of Jul, 2011 by User829547
I placed an order on fansedge.com for a custom made jersey. It was intended to be a birthday present and I assumed the gift would arrive in plenty of time since it said item ships within 5-7 days. 2 weeks after I place the order the item had still not arrived and no shipping information was avaliable to me. I got a call at night from a sales rep who informed me that my item was "no longer in stock". I requested a refund and that I was granted. It still says on the fansedge website that the item I had ordered and was later told was unavaliable is still in stock (according to the website)! This is obviously false information. I warn anyone buying jerseys, fan apparel, ect. to avoid fansedge.com They might not carry the item you are interested in and inform you weeks later. Avoid at all costs.
Comments
3495 days ago by FansEdge
Hi User829547,

Please e-mail [email protected] with the item number and we will review this product page immediately. We have over 1, 000, 000 licensed sports products on the website with real-time product descriptions, so this error should not occur. Please contact us so we can fix this immediately.

Thanks,

FansEdge Customer Support
www.fansedge.com

Contact Us
9am to 11pm ET, Monday through Friday
877-965-3955
[email protected]
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