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| GLOBAL HOUSING MANAGEMENT GHA IS A SCAM LAS VEGAS, Nevada |
| 16th of Nov, 2011 by User320896 |
| GHM (Global Housing Management) made an unsolicited call identifing themselves as the with the Hilton Hotels (LAS VEGAS) reservation staff to assist us in booking our rooms for an upcoming convention. They claimed that the rooms were going fast and we need to book immediately or may not be able to have a room. We were not ready to book because we were not sure of the number of rooms needed but the caller stated that we could cancel at any time. My secretary was extremely busy at the time but GHM insisted she stay on the line and immediately sign and return a faxed document to hold our rooms. Thinking that we were talking to the Hilton Staff she signed the document and faxed it back. What GHM did not make clear was the caller was with GHM, a separate booking agency and not the Hilton. Also, that their cancellation policy was not the usual hotel cancellation without charges within 24 to 48 hours, but they retained a 25% cancellation fee plus the remaining money to be held by GHM and must be used within 180 days or forfeited for a future booking only through them. After repeated checks with the Hilton GHM never made ay reservations for us at the Hilton or anywhere else. In fact the staff at the Hilton never heard of the company. It was charged on our America Express card so hopefully they will cover this fraud and register the business as a fraud in their data base. We are out $2800.00 for the rooms. Also as you can guess GHM refuses to return the money. We received no goods or services from GHM. |
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FALSE !!! I've mad a 20! Room reservation usinng they're services! Not only did they make my reservations but, I received my itineray & confirmation numbers within a 1 hr of making my reservations. Also The manager there was so polite in assisting my company in the accommodations for our expo at CES this year. We stayed in upgraded rooms complementary of GHM and their grey savings verses tradeshow housing. I ha a great experience at CES as well as excellent customer service with Global Housing Management. Their cancellation policy is a little tight around the edges but, they informed me of the process and were very polite in the response not like scamming housing companies like "Convention Housing Services"! My experience with GHM makes me say they're ok In my Book!
Client: Omeir Khan |
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| GHM is a big scam no service no money. and what i found out was they are using a different name for the company and they call the same customer offering them a cheaper rate then the first one and they win the 25% cancellation from one side and the new reservation from another side. be careful because some other great service provider that actually give a great service might have some similarity in the business name. |
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