Grand Rebuilders

Grand Rebuilders Inc startersalternators.com Sent defective starter, did not honor their warranty. Van Nuys, California

16th of Mar, 2011 by User880462

I ordered an automotive starter from Grand Rebuilders online. They sent one that was defective, so I emailed them to see if they could send out a replacement. Levon from Grand Rebuilders stated that the starter was under a one year warranty and instructed me to send the defective starter back to them. Levon said that they would "take care of it for you." I sent the starter back and waited for five weeks, but Grand Rebuilders did not send me a replacement starter. I emailed Grand Rebuilders and Levon asked for the delivery confirmation of the package containing the starter that I had sent them. Since I did not send the package with delivery confirmation, I scanned the USPS receipt and emailed it to Grand Rebuilders. Levon wrote that he did not anything under my name and asked what kind of car the starter was for. The next day, I emailed him that information and never received a response or the replacement starter. So, Grand Rebuilders has the $65 that I paid for the starter as well as the starter itself. I paid $10 for them to ship it to me, and about $13 to send it back in addition to the cost of the starter. Levon has refused to respond to a BBB complaint, and Grand Rebuilders now has a BBB rating of "F." After reading nytewulf2002's complaint (Report: #559723) from January 25, 2010, it seems that I am not the only one who has been ripped off by Grand Rebuilders.

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Comments

4688 days ago by Cesar Oliveira

Hello
I am going with the same process. I bought a starter for a 7.3 diesel ford.
This piece did not move the engine, at all. I just eard a click. The solenoid come defective. Under load the starter never moved.
I have sent the starter back, called for refund, email them 3 times and no sound at all. Total silence.
These guys hane a lesson to learn..
I paid by paypal and expect they will protect me. I only by through paypal.
Now that I have seen you warning, I am to open a paypal dispute.
Thanks
Cesar

4688 days ago by Cesar Oliveira

Paypal transaction #
May 17, 2011 13:37:29 PDT
Transaction ID: 4YY58221NA991605Y

Hello Cesar Oliveira,

You sent a payment of $99.95 USD to Grand Rebuilders Inc. ([email protected]
Order Number: 201105171430372694
Date: Tue 17 May 2011 1:30:37 PM PDT
Cart Items: 1.0
Name Item No. Qty Price Total

NEW Ford Truck 6.9 7.3 Diesel Starter 85 86 87 88 89 90 91 92 93 94 A17037N 1 $89.95 $89.95

Subtotal $89.95
Shipping $10.00

Total $99.95