Great Western Bank

Great Western Bank Great Western overdraws account with expired check AND a check written on another customer's account Lincoln, Nebraska

8th of Dec, 2010 by User574771

I've been banking for decades and have NEVER seen such shoddy banking practices as what I discovered last night. I used to be with TierOne, but when they were failing, I moved most of the money in my account to another bank but left about $180 in TierOne to keep the account open. When TierOne closed, I automatically became a Great Western Bank customer.

Last night I got a notice that my account was overdrawn. They didn't even bother to attach a copy of the check -- I had to go online to find it. The check was for $30, written back in March when it was still TierOne! When a check is over 6 months old, the bank has the right to refuse to accept it. But Great Western, knowing that this check would overdraw my account, still cashed it and charged me $33 in overdraft fees.

But this still didn't explain why I was overdrawn when I should have had enough money to cover this check. I went back through my statements and discovered that in October, Great Western had debited my account $150 for SOMEONE ELSE'S check! Their account number is just 1 digit off from mine.

CAN YOU BELIEVE IT?!! I won't be a Great Western customer much longer.

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Comments

3150 days ago by Captain Steve

Tried for hours to contact gwb about fraud but was put on hold. Unable to reach them yet. Will go to local branch tomorrow. No way to contact them if its not card fraud but Internet fraud. They have no procedure in effect for Internet fraud. Push the site to report fraud and it takes you back to the site of fraud. They do not answer phones.