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GreenDot Prepaid Card/Synovus
GreenDot Prepaid Card/Synovus bank MY ACCESS TO THE MONEY ON THE CARD HAS BEEN BLOCKED SINCE MARCH 2ND, 2011, THEY REQUESTED CERTAIN DOCUMENTS & I HA
24th of Mar, 2011 by User449360
I am a tax preparer & I have clients that do not have bank accounts. There were only three of my clients that asked me to have their income tax go to my account. As of March 2nd, 2011, the card has been blocked. When I call the 1-866-795-7597, customer service, they informed me that the card was bloced because of different social securities numbers going to the same account. I understood & asked what needs to be done to get the matter resolved. They informed me that I needed the persons' to send in a copy of their driver's license, social security card & a notarized statement saying that they authorized their funds to go to that card. All these documents were faxed in by these clients within the next few days. The GreenDot representative stated that this will take only one business day. When I called again to inquire, a Supervisor named Jun, stated that I was informed wrong & it would take up to seven business days for it to go to the investigations department. I told them I understood, & waited. I asked if they wanted my PTIN #, which is my tax preparers number, they informed no. All I have been given is the information of "I'm sorry & thankyou for your patience". I called back today around noon & was informed that someone from the investigations department would be calling me on this day, March 25th, 2011. After a few hours @ 5:00pm, I called, and was informed again that someone would be called and was told that their time was 3 hours earlier and they still had time to call. At 9:30pm, I called again and spoke with an agent name Anne #2492, who asked me, rudely, "do I know what time it was?" I informed her that I have called several times today & if I spoke with another supervisor, that they were only going to tell me the same thing the other 4 have already told me today. This matter has gone on for almost a month, they have all the documents that they requested, and I still can not use the card that has not only one of my clients funds, but my funds as well. I threatened to call an attorney, and all they say is that I would have to wait. I have asked for that departments phone number, as well as an email address, & they refuse to give it to. I need assistance, I believe I am being ripped off.
Comments
3397 days ago by Sam1966
I am having the Exact same problem, I allowed my step mom to have her Tax refund, direct deposited to my Green Dot acct. We called an CSR at Greendot, even gave us the direct deposit information, routing an acct numbers to have the tax rebate routed to. She did her taxes through taxbrain. they only allow efile if u have a account to have ur funds wired to for the 8 day rapid refund. She does not have a bank account. I know other ppl that have done the same thing, boyfriend/girlfriends etc. Well One she kept track of her deposit date an sure enough it came in on time. She withdrew 400 the same day her refund was posted to my green dot acct. because that is there max daily amount u can withdraw in one day. Local Banks are not even doing cash advances here for greendot At all..THE BANK VP SAID. they had been getting ripped off with the cash advances an would not allow anymore to go through. The next day she went to try to get some other items with my card. an it was declined. She came to me upset becuz she thought i had spent her money somehow.. When we logged into my greendot acct on line it said card blocked/closes cannot be used. I/we immediately called, they said the card had been blocked due to the deposit of the tax rebate not being mine, but my step moms ss number did not match mine. I said NO CRAP, its not going to..they asked us to both fax in our ss cards an drivers license's an statements. We did so, even though they have told us numberous times they didnt get them, we just had to keep doing it again an again. This cost money...when we call, its always a Foreign Person u can barley understand, they cant answer any questions, no one calls u back, they said today they WILL NOT call u back, and that that dept, Loss Fraud Prevention does not take calls..This is Bull, We contacted the tax preparer, TAX BRAIN, an they said to make complaints with the OCC an to call the IRS. because they should have rejected the Deposit, not accepted it an then held the money this has been going on since the 8th an its now the 20th of April. Its caused so much problems. My Step Mom is mad at me, because she cant get to her funds..an she paid for a rapid refund. ITs bull crap, an all the FOREIGN person tells u is it can take another 10 business days to complete there "INVESTIGATION", no one should even have done one in the first place..no fraud is taking place, the card was not lost or stolen. and i really am starting to think this is Greendots way of keeping ppl's money.. Taxbrain said they would run a trace on the money an ask Greendot to release the funds immediately. but we still have not heard anything. No they dont call u back, an they wont answer emails we have sent many asking someone in management to please call at least one of us. Its a Mess.. I CAN still log into my account but it saYS card closed cannot be used..I dont understand how they can get away with this. I feel terrible. I am the one who told my step mom she would have no problem getting her money. I got my tax refund back in Feb an got my money with no problem, since then I have refferred many people to get greendot cards for their tax refunds. I had no idea they would do this to her. I understand they are confused by her tax refund being deposited into my card acct, but we have explained time an time again, sent in letters, our drivers licenses an ss cards an all they have asked for, an believe me every time u call they ask for something different.. an cannot provide u with ANY TYPE Of status whatsoever. I still have no idea where we are in the process...its a mess.. an there was no reason for them to do this. Plus.. they never even bothered to call or email me the account hold an ask me about it at all. If She would not have had declined transactions an called in, we would have never known they blocked the card at all..I just dont get it. an If there is anyone out there that can help please let me know...I am seeing an Attorney next week for advise, because I sure dont understand why they can keep someone's money blocked with no explanation..an no time frame limit. If they would have just rejected the deposit, tax brain said they would have just sent my step mom her paper check within three to five days..we are so confused an stuck!
3389 days ago by [email protected]
I feel for you and your mother. This company is a fraudulent co. it finds any excuse to block your funds and gives you the run around as long as you let them. I have been robbed as well. I am a single mother working hard for my money. Set up direct deposit with my employer and got scammed. Green dot is supposedly sending me my third card by fed ex of which I have received none of. I as many other consumers have been ripped off for more than 1, 000. dollars. I am trying everything in my power to retrieve my money. I'll be damned if I am going to let them get away with this without a fight. My mama raised me to fight for what I believe. Any ideas? If I had the money I would persue a lawsuit. I'd be willing to split the claim allotment with someone to help me if we have a legitimate claim.
3252 days ago by Shellynne3
wow same thing I have faxed my info over 15 times they say one day they have then I call back the next and they say that they dont this has been going on for over 4 months. I have spent 36.00 just faxing papers to them and they have collected 5.95 a month for the past month yet wont release my funds. I told them go back and listen to the recorded calls when you call they say the record them ok they need to listen to the same BS I hear everyday one story after another. Please tell me has anyone got results and how?

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