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HARRAHS CHEROKEE CASINO Casino not customer friendly - Restaurant prices way too high for the area Cherokee, North Carolina
8th of Jul, 2011 by User952070
To begin with, this is a Casino in Western NC. At present, it has been under a expansion to enlarge the hotel and casino. This has been going on for some time now as it shall be the largest casino east of the Mississippi. It is a beautiful looking place - nice to visit in the mountains of NC. All of this is great for the casino and it is very busy in business. My first gripe is about the games that are on the floor of the casino. They are not customer friendly at all. Some of them date back to when the casino was first opened. Some have problems in going on and off when you are playing them and some of the wheels on the video games seem to stick or stop in there spinning. Some don't read your players card right away and you need to keep on putting it in and out until the light turns green. Payouts are poor in this casino compared to Las Vegas casinos. If you are lucky enough to sit down at the right machine, you might hit a jackpot. You end up spending more than you can make on many of these machines. My second gripe is about the restaurants inside the casino. There buffet has gone up in price and is higher in cost than some casinos in Las Vegas. The food quality is very poor for the price you pay and on a couple of times i have been there, there has been real raw meat being served on the buffet. Paula Deen has opened a restaurant inside this casino of which really looks nice and overlooks the creek. Again, the prices you pay are very high for the area they are in. I had a steak in there that was around $28.00 and it was fair - not great for the price that i payed. We have a Texas Roadhouse in Asheville, NC that has great steaks for less money and bigger in size. Being the only casino in western NC. they have no other casino to contend with so they can do as they please. The rooms in the new creek side hotel are really nice but again if i had to pay for them again compared to Vegas prices, one might think twice before coming to Cherokee. Don't expect to make a lot of money here and don't expect great food for the price you have to pay. Like i said, its a place to visit and get away for a period of time, but just don't think of it as a Vegas casino in payouts and Great food.

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