Consumer reviews and reports on scam companies, bad products and services
Hertrich Ford - Easton, Maryland
Customer Service Nightmare ...
18th of Aug, 2011 by Osprey123
Took my 2002 Mountaineer in for a recall fix. Rear window hinges. Service Techs broke the rear window while trying to attach the new hinges. Now Hertrich is saying I am responsible for the cost of the replacement glass.

Vehicle unusable. Still at dealership. Held hostage.

Ford, after the fact, is now saying they will not honor the recall. And the broken glass is an issue between me and the dealership.

I am prepared to throw lawyers and money at the problem. A lot more money than the repair is worth.

Stay clear of Hertrich "anything" ... they own many dealerships, Ford, GM, etc.

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