Homeview Contractors, Inc Took Our Deposit and Ran Pikesville, Maryland

15th of Apr, 2012 by User588590

My wife and I had used them in the past for window installation and were satisfied, however when they recently pressured us into having foam insulation installed in our attic, all hell broke loose. We made a deposit, cash, for the installation because they had "promised" such a quick turnaround. I took time off from work to supervise the installation and waited. They called to say their truck broke down and would have to reschedule. Weeks went by before a sales manager called and told us they needed to take pictures of the attic first (then why did they schedule the 1st appointment?) he came out took the pictures and we rescheduled. On the day of installation I took another day off and waited. They never showed, never called. Weeks later they call again not even apologizing but aggressively trying to get me to continue waiting on them and that it was too cold to install the insulation anyway (again if they knew it was too cold why schedule the installation). My wife spoke with them to get our money back and they told us that they would refund it and the check was in the mail. A few weeks they call again saying they we can't get our money back because they have 6 months to do the job. The funniest part was they got angry with ME because I was not happy with their service and wanted my money back. Interesting customer relations. They gave us a discount for our time and we rescheduled. I took another day off work to wait and then not surprisingly, no show again. I want my deposit back. Do not use these guys they just take YOUR money and run.

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Comments

4004 days ago by Hommer3

I have worked for Homeview contractors for almost ten years. We do millions of dollars worth of home improvements every year. We have close to 80, 000 previous customers over the last 47 years in business. Sometimes, but rarely someone can drop the ball? Our products are not made in heaven by angels but in factories by factory workers! But if there is a problem we fix it every single time! I have thousands of customers over the last 10 years and everyone is more than happy! Over 90% of our customers return and purchase other products from us! We truly love our customers and treat them as if they were family and it hurts us to see any customer not 100% completely satisfied! We have and will continue to provide the newest and most energy efficient products available. We will continue to use the best trained and qualified installers in the business and provide the up most in customer service anywhere!