Consumer reviews and reports on scam companies, bad products and services
hotbooksale.com
Hotbooksale.com With book purchase I unknowingly signed up for buying service. Boca Raton, Florida
9th of Mar, 2011 by User347992
I purchased a book online from this company in Oct 09. When placing order there was a box to check if you wanted to get a discount and reduced shipping. I checked the box without reading the small print.(My Fault). I didn't realize I was signing up for some kind of buying service that authorized them to charge $9.95 to my credit card every month forever. I didn't pay too much attention to the monthly charge because I figured my wife was ordering books which she frequently does. In Jan, 2011 I noticed the charge on our credit card statement and asked her about it. She said it wasn't hers. I called this company and they said it was for the buying service I signed up for whith my book purchase. I explained I wasn't aware that I was paying for a buying service, I didn't know I had it, and I've never used it. They claimed they sent me an e-mail after the purchase explaining the whole thing. I told them I don't believe I ever received such an e-mail. It certainly would have alerted me to what was happening. Reviewing my credit card statements revealed I had been charged 15 times @ $9.95 for a total of $149.25. I made numerous frustrating phone calls and also used a chat line on their website 4 times. They finally refunded 4 months of charges, 4x$9.95 = $39.80 leaving a balance of $109.45. They said if I wanted to go further than that I had to send a written letter to their Boca Raton address. So I sent a letter with all these details. It was a registered letter sent Jan 31, 2011. Thet signed for it Feb 4th, 2011 at 5:07 pm. They responded with a large enevelope with numerous pages explaining what I had supposedly signed up for. They also refused to refund the rest of the charges, $109.45. The letter said that when I checked the box on their online order form I agreed to their terms. I sent a follow up letter 2 weeks ago stating that I never received their e-mail describing the buying service I supposedly signed up for, and that their records would clearly show that I never used this service as I didn't know I had it. They did not respond to the 2nd letter.
Comments
2861 days ago by Lonestarpoppy
The exact same thing happened to me with Hot Book Sale.com. I had been paying the bills, got very sick and my husband started paying, them. I also purchased a book back in Nov. 09 and have been billed montthly for the 9.95, and today is 8/24/2011. I guess my husband also thought that I was receiving books, but I really don't read that much. I was going over credit bills for our taxes and discovered the billings. Called my credit card company which they will credit my acct for the back 4 months and also not let anymore billings come from them.
Called Hot Book Sale.com but thats a joke, said I signed up for the membership which I did not. I asked for the corp. telephone number but he would not give it to me. Asked for the corp. address same anwer he could not give out that information. If they are legal why would he not give me their phone or address. If anybody out there has their address I sure would like to have it.
I'm also filing compliants with the Florida Attorney Generals Office and also the Texas office. I am not going to let this go!

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