IGG Factory HandHeld

IGG Factory HandHeld Items HandheldItems.com HandHeldItems.com HandHeld Items shipped wrong item, refused to help with return. City of Industry, Calif

12th of Sep, 2011 by User842022

I purchased several t-shirts from www.handhelditems.com. One of them was the wrong size. I contacted the company to find out how to get the correct size. The customer service person told me to take a picture of the t-shirt showing the tag with the size on it and email it to her along with the order number. So I did. A few weeks went by and I never heard anything. I contacted them again and that customer service person told me that I had to fill out a form and mail the shirt back to get the replacement. So I did. Weeks went by and I emailed customer service. They finally got back to me after several attempts. The person looking into the problem said he would get back to me after he located the shirt. Weeks went by and I made several attempts to email the person who was helping me. No response. So I called customer service, explaining the whole thing again. She had no clue and said she would check with the wherehouse to see if they received the t-shirt. I have emailed her twice since then because she never got back to me and I still havenâ€™t heard back from her. Oh and the guy that was helping me before was no longer with the company. I have since called customer service over and over again and I get no answer. I will never purchase anything from them again, nor refer anyone to them.

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