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Illinois Department
Illinois Department of Human Services unorganized, misses appointments, doesn't answer phone Skokie, Illinois
24th of Mar, 2011 by User990775
My family and I moved back to Illinois in May 2010. I applied for food stamps in JUne 2010. The Skokie office wrote back with an appointment for me to come into the office for an interview. First of all, the case worker was rude. She would not let me ask any questions.....after they made me wait 2 extra hours for my appointment(My appointment was scheduled for 1pm). I didn't have all required docuMents and was told to fax the rest in. So i did. I called my caseworker and told her I had faxed in my stuff. Then about 2 weeks later I got a letter saying we were denied because I didnt send in everything. I applied again in August. This time it was scheduled for a phone interview. Again, they were supposed to call at 11:15am. They did not call until 3:45pm and I could not answer the phone cause I was in my kids' doctor appointment. Just recently(about a week or so ago), I filled out their online application for a third time. I got a letter for a phone interview that was supposed to happen on March 22nd, at 1:15pm. This time they flat out didnt call. I have tried many times to call the main office in Skokie, but their main number just rings off the hook, and no one answers. I have also tried calling the help line 800 number, and I get the same message after I enter all my options. "Our representatives are busy helping other people. PLease try your call again later." Now, this is a government run agency. they have failed to be professional about anything all the times I have dealt with them. We had lived in Wisconsin with family for the previous 2 years, and I had NO problem getting aid there. We come back to Illinois and I can't even get ahold of anyone to talk to.
Comments
3139 days ago by Chloe3353
I have a similar complain as the complaint above. They will NEVER answer the phone, even when I was able to get through to someone, they said they were not my case worker and was not allowed to even attempt to go get them.

I faxed in all the required documents, even labeled every document "ATTN: (My caseworker)", but still received a letter just saying "Did not send in required documents", without actually telling me what documents weren't sent.

It wasn't even like I hadn't received food stamps before. This was all the same information they already had. They already had my ID on file, they already had my SS card on file, the housing situation had not changed (though it has now because I can't afford food and rent for myself and my family, we're at the public library now, and since we do not have a home we are no longer eligible for food stamps). They also for no reason ask for alien papers (despite not having listed that on the application, I am a US citizen)

I have spoken to several other individuals who have dealt with this same office, and it's always the same story, and I'm always told to go into the office. I don't live anywhere near Skokie, and I do not have any kind of transportation, so this is impossible.

I'm under the impression that this office is simply doing this intentionally to try and get people off of food stamps. This sounds like a situation that requires a class action lawsuit.
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