| Integrated Card Services |
| Integrated Card Services ICS Merchant Credit Card Processing Services scam,SCAM Agoura Hills, California |
| 4th of Feb, 2011 by |
I bumped with this company ICS,while searching online,what will be the best company to help me set up a merchant account. That was sunday afternoon,when I fill out an application online with ICS (like an inquiry). One week later a got a phone call to an agent name Leonard Williamson, he explained to me that their company has the lowest percentage rate and service fee can offer. Which was $9.95 service fee a month plus , the 1.95% percentage rate that they'll going to take out from my gross sale.
Which is really a nice offer. I keep repeating on him if there's any other hidden charges aside of the fees that he is telling me. HE SAID NO MORE HIDDEN FEES! I explained to him that I'm going to used this machine outside US. And he told me that's ok as long as you have a US base phone , which I got one. I accpet their offer.Since It was clear enough that no annual fees,no cancellation fees too, if I decided to cancel my account. 2 weeks after, I received the welcome packet includes: Welcome letter,yellow paper from PCI,decals,software,Quick reference guide and imprinter plate.
Month of September my staff tried to used the machine many times but it was not working,so I decided to call my agent if I can cancel my account since it was not working,he said I'm gonna get charge for cancellation,I let him remembered that he told me no cancellation fees,and he denied it. We came up to another solution that I will comply my PCi certification and be with them until January 14,2011 and they'll charge me only $25.00 flat from October,November,December and january 14,2011. And then I can cancel it after january 14,2011. I was shocked when I openned my online banking that I got chagres of 49.95 for month of October,103.95 for the month December 3 which is for month of november 2010. As soon as I've noticed the charges I called my bank and let them block the MTOT DISC (ICS) charges which is more than what I expected. January 19,2011 I sent the credit card machine with cancellation letter, but never heard from them. Yesterday Feb. 04,2011 I received a letter from Ipayment stating that I owe them $119.95 including 25.00 monthly fees and now they brought it to collection department of ipayment. I called the customer service and explained to her the situation, she told me the only person who can waived the fees will be my former agent leonard Williamson,I called my agent and asked a favor if he can waived the fees since it was not as what I agreed with him,but unfortunately,this person is a BIG LIAR AND STARTING WASHING HIS HANDS, TELLING ME THAT HE CAN'T DO ANYTHING ABOUT IT SINCE HE is NO LONGER MY AGENT SINCE I CANCELLED MY ACCOUNT. I TOLD HIM I NEVER SIGN A CONTRACT WITH YOU GUYS and it even stated in pci yellow paper that merchants must uphold their PCI compliant status at all times to avoid non compliance fees and other potential related charges. Which he knows I complied the certification. They keep telling me that I sign a contract with them since I didn't remember that I did nor I got copy or read it. I asked them to send me copy with my signature but they never did. I want to file a legal complaint with this company. For those who where victim with this company please..please lets unite together to file a complaint,this is not good that they keep taking out our earned hard money in a blink.
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I was cheated by ICS and the same account executive, Leonard Williamson. He was real friendly and decent when he called me repeatedly over the summer to sell me his company's services. When I finally agreed, it was after he told me I would be charged only $12/month. I found on my bank statements a hidden annual processing fee of $99 and a monthly charge of $56.95. When I called, recently, to complain I spoke to a guy named Marvin who acted like he was representing a collection agency trying to collect a bad debt. He did agree to lower my fees going forward but would not refund me anything for the overcharges from the last 9 months. He told me that his company would not honor emails from Mr. Williamson, who had said I would not be charged an early termination fee if I cancelled my account after 12 months, because emails, he said, are not legally binding. Marvin said the reduced charges would show up on my next statements but refused to send me a signed statement agreeing to the reduced charges, so, by his logic, I cannot hold his company to account for the promise to reduce my charges from $57 a month to an acceptable $7. I attempted several times to contact Mr. Williamson after I found the annual fee charged to my debit card, but he ignored all of my emails. Marvin said they would consider "recovery" (a refund) of some of the fees if I actually began processing a lot of transactions, but that would mean doing business with ICS, and I don't trust them.
ICS is the company from hell. They promised to be much cheaper than Heartland Payment Systems, but their customer service treats you like you're a criminal. I don't want to do business with them. In contrast, Heartland is great. I've never had a problem with them, and their customer service is terrific. |
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ICS is the scam. I was told no contract exist so I sign up but then for some reason the contract they sent to me has the cancellation fee of $350.00?? I am surprised if I ever sign this? They take your electronic signature and drag on different contract statement. I charge me ridiculous fees, not like $4.95 monthly fee + transaction fee. I charge $17 an $45.95, then next month they charge me $56 and 89 something for all the hidden fees that we never know. And the question was why two accounts open for me instead of one? They will trick you and get your money.
This is fraud and scam. As a consumer, I am shocked by a ripped off company. Please don't be another victim like me and other people. Stay away from these crooks. |
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| I understand. They did about the same to me, or worse. They even subverted a 'Stop Payment' at my bank and served themselves to over $700 of my money. There was no contract for me either. There needs to be a congressional investigation, and legal action. |
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I tried to set up a merchant account with ICS which they never properly activated. I signed no contracts and never relieved a welcome package, email or other form of communication.
I tried to call them but was on hold for over a hour and finally had to hang up as no one will answer. Then they started taking money out of my business account for no reason! I called again and after being on hold for almost 90 minutes someone answered and I was told I have to cancel the account even if it was never properly set up and no charges ever went through it! I never got the money they stole from my bank account and had to finally close this business bank account completely because they were trying to take out more including a $350 cancellation fee!
I see this company has rip-off complaints all over the internet. How do they continue to get away with this theft without prosecution? |
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