| INTERNATIONAL WIG COMPANY |
| INTERNATIONAL WIG COMPANY AL HONEA rude custmer service, Internet |
| 7th of Jul, 2011 by User729107 |
I received a partial order from International wigs. Two of the wigs were not what i ordered. The wigs we poor quality and drastically different from what I saw on the website. I was disappointed by far. I went to the website and called the number that was listed. I got a recording saying this number is for orders only, leave a message and we will get back with you and it could take up two days. So sent an email, telling them that I send the wigs back and just wanted to know how the refund would be happen. The emails I received from them was in my opinion from a 2 years hired to answer email, not a professional. This person was rude and repeatedly insulted me. Here is a conversation of our email below. I have dealt with a lot of companies online and was never, ever treated like this. I sent the wigs back and now waiting to hear from them. Their website site no refund but they will send a gift card... Please do not order from this company 1st email from me on Jul 8 at 1200n
I received 3 of the 4 wigs i ordered. I am not happy with two of them, which i am sending back. I didnt realized when i order that i could not recieved a refund, but a gift card. Please credit me for my refunds and please contact me as to why I havent receive the 4 wig. These are the tags I am returning Bb_m9651 and nv_tarah. 2nd email their reply Jul 8 at 1202
hello
yes, you had two shipments. we dont offer refunds as outlined on our website
i am sure your other items will arrive shortly. lace items take some extra time, as outlined on our website, along with our return policy
have a nice day 3rd email my response Jul 8 at 1205
i have sent then back already. I understand the I will not get any money but I expect the gift card. If i have realized that this was a company that does not back up there products and the consumer is stucked ie, no refund, no exchange i would not have done business with you. Please tell me once recieve in your office when will I get my gift cardThanks 4th email their reply Jul 8 at 1208
hello
we certainly back up our items and list our policy on our site. countless wig companys dont offer refunds. we are nothing unique there. our policy is copied from the top ten wig sites
we strongly suggest you read website info before ordering- anywhere
your credit will be sent in the manner and time listed on our website
enjoy your day! 5th email my response Jul 8 at 12 27
This is the first time i orderd a wig from any website, so know i was not familaized with other company policy. I just want to know what is going to happen now. I no longer have the wigs , because I send them back. So are you going to keep my wigs and I am out of money or return them or send me a gift card.Lillie 6th email their response Jul 8 at 12 37
exactly why do you think we are going to steal from you?
kindly read our website return link. this clearly says what will happen
i am not sure why you are sending such emails, its quite confusing 7th email my response Jul 8 1259
Your email was personal and not professional. A a consumer I have the right to know what will happen now. I asked a question, a direct question. What will happen now that the it aems are sent back. How will you process my returned. I deserve to know and not be attack or insulted. 8th email their response Jul 8 100pm
it will be returned AS STATED on our return link. READ IT
treat others as you wish to be treated
we will not reply to any other such harassing emails! This is the end of your convesation, I asked a simple question and then was insulted by a nameless person. who was very unprofessional and rude. This company should not be able to do business on the web |
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