iolo technologies

Any reason for not giving the rebate they offer

11th of Oct, 2011 by

Iolo Technologies offered a $20.00 rebate for their System Mechanic software product. The requirements:

Mail in deadline, cut out UPC code, copy of receipt and filled out form for the rebate.

All requirements were met. Unfortunately the receipt was cut off at the date making the date unreadable (cut done by the store's cash register). The rebate was sent during the time frame required. I mailed the rebate the same day I purchased the product.

I received the rejection on around Sept 20th 2011 and it read Missing purchase date and Invalid postmark date. The postmarked day was valid!!! The date on the receipt was cut off by the sales machine. They require me to go back to the store and get a receipt from OFFICE DEPOT reflecting the date of purchase. Well by the time I get the required information the "post mark" day requirement will make the rebate invalid. There is no way to get the rebate.

In addition, I told them I could offer a copy of the credit card statement showing the date that should have been on the receipt since the time constraints could not be met. That was not acceptable. Only a store valid receipt given within the time frame of the offer was acceptable to Iolo. Well getting a receipt can not be done in time to meet their rebate "time" requirements and thus I am here complaining.

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Comments

4261 days ago by Twch0000

Hi there, I also got ripped off for $20 also. I bought Iolo Disk scrubber and had a $20 rebate. One of the requested mail-in items was a proof of purchase that I had to cut out from the box. It said I had to mail in the original proof of purchase. I made a photocopy of the proof of purchase and mailed the ORIGINAL proof of purchase I CUT OUT OF THE BOX along with the receipt . After a few weeks I checked up on it and they refused to honor it because they said I didn't mail in the original proof of purchase. I said I did for sure, I made sure of it. They said no they didn't see it in the envelope. Then I said I had a photocopy of it, but they said they need the original. So, essentially they can always pretend anyone didn't mail it in and not have to pay out. I didn't report it to BBB though, at the time I was busy with work and didn't care about $20. But I really should have.