Jackson County Appliance

Jackson County Appliance Service Jackson Appliance Service Ruse to garner service call fees instead of repairs? Jackson, Michigan

5th of May, 2011 by User187527

Our dryer went on the blink, quit working. Repair person came out that afternoon. He used a continuity tester on the circuits and cleaned the timer. Then it suddenly started working again! Repair guy said he never heard/saw of anything like this before. (Really....) I was told the service call of $49 was good for 30 days. In the mean time, I was to write notes as to what happens to the dryer on different cycles and call back at the end of the week. I called back and started to explain the details as to what was happening. The manager, Gary, interrupted me, was very terse and rude, and told me to go to Sears, get it fixed and he would refund my $49. Yeah, right. I'm gonna call Sears, the most expensive repair people in the business and hope that Jackson Appliance gives me a refund. First of all, why would you send someone to a competitor? Secondly, how can I be assured that they would really give me a refund since this would be nothing more than "telephone hearsay"? (a defense often used by companies....) I kind of gave them the benefit of the doubt until I read another review at a YP website and that person gave the exact same story! The customer was also told that Jackson Appliance never saw anything like this before and basically got rude, terse and gave them a hard time. No thanks. I will run it until it dies, do like before and get a new dryer....with extended warranty. Those have been worth their weight in gold for our family. However, I don't understand why I didn't get one for this dryer. (Since it's only a year-and-a-half old Admiral....) Careful with Jackson Appliance! With other customers online giving similar stories, this might just be a "service fee" collection business with an occasional easy repair.

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