Now that that is over and done with, lets start with getting JCX to recognize that its software is full of ridiculous bugs that are probably trivial to fix. I'd be willing to have a go myself if I were allowed. The quality of the software and quality of support is not the kind of thing that I would expect from something that costs $100.

Right now, I don't value the software at any more than $1.50. I'd be happy to pay $300 for this Visual Studio plugin IF all the showstopper bugs are fixed. I realize obviously that there is going to be bugs, but the bugs and issues that I have found are just ridiculous and are ones that should not get past QA (or lack thereof). I'm having trouble creating a project remotely via my Server 08 box, and via FTP too... just for instance.

I do not care how many good responses you get, here is a bad one, and it alike are ones you should be taking the most seriously. Obviously you aren't going to publish bad comments on publicly, but perhaps you should publish them in your mind and just stop and think. A piece of software, at its very core, should be free of most blocking bugs and should be able to perform AT LEAST its basic described function. That is hard to say of VS.PHP at this very moment.

What also tends to annoy me is the lack of good quality support. It takes too long to get responses, too long to get updates from "administrators". I hope that is because they are under heavy load fixing the problems with the software. One example of poor support is when I finally do get a response to something, I respond VERY quickly... sometimes with a basic question... only to have to wait days, months for the next reply. Why can't it be done instantly? Especially basic questions. Sometimes it feels like I need to prod the staff along to get what I want. That is not how it should work... there needs to be some form of proactivity.

I am not looking to make a scene here, I am just trying all I can to actually get my money's worth AND a piece of software (which.. by the way, has potential) that actually works. Simple as that.

This is something I would expect from an amateur company that eventually throws in the towel and goes open source.