Consumer reviews and reports on scam companies, bad products and services
Jim Sullivan Sunset Alarm, Inc. ADT Alarm Systems Authorized Dealer Santa Ana, California
28th of Feb, 2013 by User189150
Upon moving our business into a new location, we decided to call Jim Sullivan with ADT (misrepresented on door stickers, as he really represents Sunset Alarm, an allegedly authorized ADT dealer) for a price quote. We were told that for $99/month, our alarm system would be installed, maintained and if necessary serviced. Jim's enthusiasm in the pre-sale period was enormous; as soon as a contract was signed, however, there was no more interest in customer service and support, phone calls on our part were ignored or not returned, and when issues with a malfunctioning sensor came up, Jim would not remember ever talking to us. In the end, we found ourselves with a hefty bill from City of Santa Ana Police Services for responses to false alarms caused by a malfunctioning system and oblivious to Jim Sullivan. When my associate called Jim to inquire about how he suggested we remedy the issue, he called her crazy. We now filed a complaint with ADT directly in the hopes to encounter a better level of customer service in their ranks. If you happen to have a residence or business in the Santa Ana area, in the interest of your own well-being stay away from Sunset Alarm and Jim Sullivan (who, coincidentally, uses several different phone numbers, 949, 714 area codes as well as a toll-free number).

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