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KAIKU PREPAID CARD CLOSED MY ACCOUNT AND REFUSE TO RELEASE MY FUNDS Thousand Oaks, California
12th of Apr, 2013 by User317582
KAIKU closed my account and refuse to issue me a paper check of the remaining balance on the card. I had asked them for a copy of monthly statement, but no reply. I had ask them why there was a hold on my account, NO REPLY. I had e-mailed the RISK_CONTROL department my photo ID and a credit card statement from Jan~March. All I got was an e-mail saying that my account will be closed. I had wrote another e-mail to "RISK_CONTROL" department, demanding a paper check of my balance to be send to my address that they have on file since AUGUST of 2012, THEY refused. In their cardholder agreement, it clearly states "...if we cancel your Card privileges for any reason, we will send a refund of the balance remaining on the Card, after deducting fees and charges owed to us and any outstanding transactions, to you at the address shown in our records". THEY DID NOT HONOR THAT.
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