Consumer reviews and reports on scam companies, bad products and services
Magic Jack LP Magic Jack, They need to change their billing practices and customer service West Palm Beach, Florida
1st of Jan, 2012 by User434234
Magic Jack may be a great bargain for some but their billing tactics are nothing short of theft. I tried to reacivate my account and they charged me for a vanity number even though it was the original number their system assigned me. Since I did not have the option of deselecting the charge I reactivated my account thinking I could contact the company immediately to resolve the problem. Much to my chagrin not only was I not able to get the refund I was told I had the option of paying a 1 time fee of $10 to change the number or I could keep the vanity number and pay an additional $10.84 per year. This has been going on since Dec 19, 2011 and despite 4 chats with their live customer service and about 10 emails and several phone calls ( it was pure accident that I got the number, they will not give it to you during a live chat) and despite the fact that I told them I had disputed the charge with my bank, had filed a complaint with the BBB in West Palm Beach, FL, was planning to file a complaint with the FTC and was sending back the new Magic Jack Plus that I had sent for to give my son-in-law they would not budge. This is in spite of the fact that the last customer service rep I chatted with acknowledged that I still had the original number THEY assigned me and I am entitled to 1 free number change and have never had one. Additionally if I pay $10 for a number change they will not refund the $10 they originally charged me for the vanity number that was not a vanity number when they issued it to me. They have had numerous complaints about the billing and unless we make them suffer some consequences for their poor business practices I am sure they won't make any changes. Their billing practice is just one of the complaints that have been filed against them. ---------------- Sincerely, farry2

Post your Comment

Complaint Details

Get new code


Recently Updated Reports

202 days ago by freeinfofraud - Unable to withdraw funds
Bitky be Aware! Unable to withdraw money! Bitky idoes not allow you to withdraw your funds, do...
206 days ago by ned l.
Bi Polar Bullies - Bi Polar Bullies Kennel Karen Wolfe BUYERS BEWERE OF THIS...
thank you for bringing this to my name is Karen Wolfe, i'm the owner of...
207 days ago by ned l.
ServiceMagic ServiceMagic scams and cheats contractors...
Jason - I'm sorry to hear about your experiences with your leads recently. The leads that...

User Registration

Already a member? Log in now.
E-mail address
Get new code

User Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of Register now.
E-mail address
Forgot your password?
E-mail address
Loading, please wait...
Your password has been sent to the specified email address. Log in