Consumer reviews and reports on scam companies, bad products and services
Monitronics Home Security Rep scammed me to continue service. Promised no fees for 6 mo, 4 mo later money taken from my acct and they refuse to refun
8th of Nov, 2011 by User910678
I moved from my home with alarm in Dec 2010. I continued to pay for the alarm service through Monitronics until 6/2011 when my contract ended. I then send a cancellation letter asking to stop service, as I was paying for a service I was no longer using. A rep called me and told me he would like to give me a special offer. He explained that my contract would be put 'on hold' for 6 months and after that 6 months should I be in a situation where I could use a new wireless alarm system, they would install for free and charge only $19.99 a month. I explained that I was renting and was not sure that my situation would change in 6 months. He said that I was not obligated to anything, no money would ever be charged or taken from my acct. He just needed to put my acct "on hold status" so that he could extend this $19.99 deal to me later. I reiterated several times, NO MONEY WILL BE CHARGED RIGHT! I was reassured that I would not have to pay anything, which is the ONLY reason I decided to take his deal and not cancel at that time. I should of know better, as 4 months later Monitronics took $47 from my acct. No notice. The first rep that I spoke to stated that it did appear to be an error. I explained that I did NOT want money taken from my account and I would just rather cancel this offer now. I sent a cancellation later. I waited for a refund and got nothing. When I called to inquire, I was told by a rep (with a strong accent which made it difficult to understand all he was saying) that the supervisor was NOT going to refund my money because I was cancelling the service. Apparently I was given a credit for 6 months, not sure what I was being credited for as I no longer have an alarm service to even use! Apparently I was supposed to call back to tell Monitronics that I did want the offer in January before the money credited to my account ran out?? NEVER was this brought to my attention. Never did the rep tell me I would have to call anyone. Never was I sent anything via mail. So basically I was charged $47 for considering to continue service with this company. I should of told the original rep to just cancel service, but no I allowed him to con me in to thinking they cared about my business and wanted to continue to serve me even it it meant putting my acct on hold until I was in a better place. I trusted this company would NOT take money without my knowledge! I say to anyone considering this company (American Alarm was also somehow associated with Monitronics) to find another vendor. I say to anyone currently using Monitronics to cancel service with them as soon as you can and NEVER believe or trust their "special offers!" I have asked to hear the recording of my confirmation, as I know for certain I said "no money will be taken at anytime right" and will continue to fight this battle! Dont let Monitronics scam anyone else!!!!

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