Consumer reviews and reports on scam companies, bad products and services
Nitro Planes
Nitro Planes nitroplanes.com Plane broken in 30 seconds! Los Angeles, California
21st of Jun, 2011 by User253774
Our son works for minimum wage at the local grocery store. He saved up $160 to purchase a RTF (Ready to Fly). He purchased with his own cash, waited a week for it to get here via UPS and then spent an hour putting it together. He then went outside with my wife and I and took the plane off on the road. He flew it for about 20 seconds and the wings collapsed and the plane took a nose dive. I called tech support, waited on hold for 30 mins and never got anyone. I used their online chat and was told I could buy a new wing myself. It was $22.00 and $12.00 to ship it. Then my son would need to wait another week and pay more money for something that wasn't his fault. These guys have poor customer service and don't care about you, they just want your cash. Here is my entire chat with tech support. Chat InformationPlease wait for a site operator to respond. You are number '2' in queue. A Customer Service Representative will be with you as soon as one becomes available. Chat InformationYou are now chatting with 'danny' danny: Hello, how may I assist you? Mike: Hi Danny, my 16 year old son ordered his plane, got it today and put it together. An hour later when we were outside he took it off and went into the air. 30 seconds later when turning the winds just collapsed and broke in half. So we would like to get a new set of wings sent to us over night or simply return the item. Mike: wings not winds danny: May I have your order number or zip code please? Mike: Moment danny: Sure Mike: 67934524847 danny: I will be right with you. Mike: ty danny: Mr. Johnson? Mike: Yes danny: Thank you danny: So the main wing came off during flight? Mike: Well no, the wing was secured Mike: He took off Mike: It went up Mike: Banked Mike: and then when he was banking the wings sorta folded up Mike: Like they collapsed Mike: It was only one side Mike: But it broke, it was airplane failure tho not pilot error. He was in a normal bank and it just went. Mike: The issue is he spent his own money on the plane from working, waiting all week, it got here and broke a few seconds into flight. Mike: He has a cheap $60 plastic plane that has never had any issues, so he is a bit upset. danny: So the only damage is the wing? Mike: The wing and the parts on the wing, after it collapsed it fell about 100 feet. Let me get him to double check everything else. Mike: He says the entire wing on top and the front piece where the propeller is attached is bent from the hit. danny: Unfortunately we do not warranty any crashed items, or any damages that were accrued from usage Mike: Ok so what about the top wing that just collapsed? danny: http://www.nitroplanes.com/93a603-02-mainwingset.html Mike: Ummm the crash was not our fault danny: The wings are available for purchase through that link Mike: Why would we pay for it? Mike: It took off and just collapsed Mike: Do you have an owner around I can speak with our manager? Mike: or danny: Unfortunately I do not as this is chat, however I can tell you that they will tell you the same thing. We do not warranty any items that were damaged during usage Mike: kk fine, I did actually video tape what happened and I have this chat saved, I'll post it to warn everyone ahead of time. Mike: Thanks for your time. =)

Post your Comment

Complaint Details


Get new code


 

Recently Updated Reports

1
6 hours 59 minutes ago by queensbury resident
maxwellkbc and kitchen dimensions of saratoga springs is a rip off - Steve Jackoski inflated prices after leaning that i...
This man is on the Queensbury Zoning board. People like this need to removed from positions of...
2
8 hours 49 minutes ago by KevinFleming
Kevin Fleming Grupo Mariana Lies and Deceptions are...
To User942352 You are hereby directed to: CEASE AND DESIST ALL DEFAMATION OF GRUPO MARIANA,...
3
12 hours 46 minutes ago by rex
rabin market reasearch group - scam
I got all the same thing but the last name is Walters dennis
4
23 hours 24 minutes ago by zubair
qnet.net - its a scam, fraud illegal!!
Whom we believe now ?
5
1 days ago by alfredb.cary
CHKMATE*INSTANTCHECKMA - Account charged without authorization
Offer a $1.00 trial end up charging me $29.63 + $19.99 + $1.00. This is a scam and I want my funds...
6
1 days ago by Nextaxpro
LINDA JEAN SALYERS DRAKE LINDA JEAN SALYERS, JEAN, LINDA...
Who would want to steal a class ring? She couldn't sell it then and she can't sell it on...
7
1 days ago by leroy99
Joe Mastriano - Joe Mastriano CPA IS A SCAM ARTIST houston, Texas
I have used this company very successfully and highly recommend this CPA firm for all your tax and...
8
2 days ago by troydwiler
Breadmaker Parts Authority - Breadmaker Parts Authority Troy Wiler Scam Fraud Cheat...
Still here sheeple. No charges filed. No threats from law enforcement. No jail time. Hmm, guess...
9
2 days ago by abcrumby
Herman Street Bitdefender This company sells BOGUS...
Was having some malware issues and decided to purchase Herman Street Bitdefender. Could not get...
10
2 days ago by kzamor
GP CLOSEOUTS FRAUD - SCAMMERS
wow incredible, last week I also sent them money for a shipment but luckily, the name that they...
     

User Registration

Already a ScamExposure.com member? Log in now.
Username
E-mail address
Password
 
Get new code

User Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of ScamExposure.com? Register now.
E-mail address
Password
Forgot your password?
E-mail address
Back
Loading, please wait...
Your password has been sent to the specified email address. Log in