Consumer reviews and reports on scam companies, bad products and services
Nitro Planes
Nitro Planes nitroplanes.com Plane broken in 30 seconds! Los Angeles, California
21st of Jun, 2011 by User253774
Our son works for minimum wage at the local grocery store. He saved up $160 to purchase a RTF (Ready to Fly). He purchased with his own cash, waited a week for it to get here via UPS and then spent an hour putting it together. He then went outside with my wife and I and took the plane off on the road. He flew it for about 20 seconds and the wings collapsed and the plane took a nose dive. I called tech support, waited on hold for 30 mins and never got anyone. I used their online chat and was told I could buy a new wing myself. It was $22.00 and $12.00 to ship it. Then my son would need to wait another week and pay more money for something that wasn't his fault. These guys have poor customer service and don't care about you, they just want your cash. Here is my entire chat with tech support. Chat InformationPlease wait for a site operator to respond. You are number '2' in queue. A Customer Service Representative will be with you as soon as one becomes available. Chat InformationYou are now chatting with 'danny' danny: Hello, how may I assist you? Mike: Hi Danny, my 16 year old son ordered his plane, got it today and put it together. An hour later when we were outside he took it off and went into the air. 30 seconds later when turning the winds just collapsed and broke in half. So we would like to get a new set of wings sent to us over night or simply return the item. Mike: wings not winds danny: May I have your order number or zip code please? Mike: Moment danny: Sure Mike: 67934524847 danny: I will be right with you. Mike: ty danny: Mr. Johnson? Mike: Yes danny: Thank you danny: So the main wing came off during flight? Mike: Well no, the wing was secured Mike: He took off Mike: It went up Mike: Banked Mike: and then when he was banking the wings sorta folded up Mike: Like they collapsed Mike: It was only one side Mike: But it broke, it was airplane failure tho not pilot error. He was in a normal bank and it just went. Mike: The issue is he spent his own money on the plane from working, waiting all week, it got here and broke a few seconds into flight. Mike: He has a cheap $60 plastic plane that has never had any issues, so he is a bit upset. danny: So the only damage is the wing? Mike: The wing and the parts on the wing, after it collapsed it fell about 100 feet. Let me get him to double check everything else. Mike: He says the entire wing on top and the front piece where the propeller is attached is bent from the hit. danny: Unfortunately we do not warranty any crashed items, or any damages that were accrued from usage Mike: Ok so what about the top wing that just collapsed? danny: http://www.nitroplanes.com/93a603-02-mainwingset.html Mike: Ummm the crash was not our fault danny: The wings are available for purchase through that link Mike: Why would we pay for it? Mike: It took off and just collapsed Mike: Do you have an owner around I can speak with our manager? Mike: or danny: Unfortunately I do not as this is chat, however I can tell you that they will tell you the same thing. We do not warranty any items that were damaged during usage Mike: kk fine, I did actually video tape what happened and I have this chat saved, I'll post it to warn everyone ahead of time. Mike: Thanks for your time. =)

Post your Comment

Complaint Details


Get new code


 

Recently Updated Reports

1
2 days ago by brentwoodbob
All Leisure Pool and Spa Brien Fraser All Talk, No...
Brien Fraser is a fast talking con artist and a liar. He is not a pool builder!!! Serious Leisure...
2
2 days ago by boottracks
InterMountain Health Care - InterMountain Health Care (IHC) IHC Horrible Unethical...
I have never seen such an incompetent billing department as the one at Intermountain Healthcare....
3
2 days ago by Assaf
Alexandra Feldman (aka Alex Feldman) - Poor Dicksucking Skills
Alexandra Feldman aka Alex Feldman is a professional prostitute and hooker based in New York City...
4
4 days ago by User98829
UBC - Account Not Fixed
Vijaya Vanukuru at UBC is a liar and she mismanaged my account. Two months later and still no...
5
4 days ago by Koopman
experience-international - experience-international Steve Worboys Avoid Like the...
I have been in touch with EI who tell me they are looking at a rescueplan. Fingers crossed
6
5 days ago by NOTHING MATTERS
Equifax - Equifax Www.Equifax.Com/fcra Website Sucks! Set up to make...
EQUIFAX DOES SHOULD NOT BE ALLOWED TO EXIST. THEY ALWAYS HAVE EVERYTHING WRONG. THE LAYOFFS...
7
6 days ago by Leon06
Yousef(Joseph) Ibrahim, comunicaciones ribera francesa...
vive la justice a Istambul //// 15 accusations d' escroqueris dans le pays, 20 victimes, la...
8
6 days ago by rafael martes
Award Notification Commission - stated i won 2,ooo,ooo.oou usd
p.o.box 29o5 kansas city,ks 6611o-2905 Award number 17191588-446429
9
6 days ago by User92340
martin house leveling - poor work. Did not do nothing he was suppose to do.
He was to level my house. It is more unleveled now than it was to begin with, Around my bath tub...
10
7 days ago by User84764
UnitedBio Source - Refund
Sean Gilliam from UnitedBio Source is liar and a fraud. He promised a refund and he never...
     

User Registration

Already a ScamExposure.com member? Log in now.
Username
E-mail address
Password
 
Get new code

User Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of ScamExposure.com? Register now.
E-mail address
Password
Forgot your password?
E-mail address
Back
Loading, please wait...
Your password has been sent to the specified email address. Log in