OZBO.COM

OZBO.COM Stating orders ship out within 24 hours. This is not true.

16th of Aug, 2011 by LaraC

OZBO.COM Stating orders ship out within 24 hours. This is not true.

I had couple orders shipped quickly and a few other waited almost a week to be shipped. All items I ordered were in stock and all of them marked shipped quickly or ship in 24 hours. One item in my last order came broken. I tried to order once again thinking that my previous bad experience was a coincidence. And again my order not shipped for 8 full days (6 business days). I am not sure when I will see the stuff I ordered. Customer service promised me a few days ago that my order will be shipped on the 8th day (of my order);unfortunately, it is not. I will advice my friends to shop at other stores and not Ozbo

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4623 days ago by I Hate Crappy Companies

After a less than good experience with a first order, we decided to give Ozbo the benefit of the doubt and place a second order. We ordered some dog toys that showed "in stock, ships within 24 hours" as the item status. Our credit card was charged and we waited and waited for a shipping update. After a week of no update and the order still showing "to warehouse" we contacted Ozbo. We received a reply the next day that none of the items we ordered are available and that they will credit our credit card which might take 3-5 business days. Wondering how long their company would have left this order sit and left our credit card charged if we hadn't contacted them. It really makes me question their business practices. Still waiting to see the refund. This is the last time we will ever deal with this company! Buyer beware, if shipping and prices seem too good to be true, they probably are! Update, it is now August 29 and still no evidence of a credit...Ozbo is committing fraud by charging for items that they do not even have available to sell and then taking a ridiculous amount of time to credit charge cards. I have now had the Ozbo charges on my credit card for over 2 weeks for items that they do not even have available. Of all the other on-line (legit) companies we have purchased from, we never once have been charged for a purchase before it was shipping, let alone items that are not even available. I just filed a dispute with my credit card company. Save yourself the headache and buy from a reputable company.