Consumer reviews and reports on scam companies, bad products and services
PCCARE247
deceptive crooks
9th of Nov, 2011 by Givemeadvice
The story is sad ! pccare-deceptive crooks!!
Unbelievable guys, i though i was the only one naive person. I needed to contact bitdefender antivirus customer care (my internet explorer did not work properly right after i installed anti-virus; eventually the problem was due to internet speed) and first what showed up when i google it was : " BitDefender Customer Service
bitdefender-support.pccare247.com" Guess what it was not any representative of bitdefender but i did not realized it when i called. After that the same story all you guys wright.: "" they told me that my laptop was in immediate danger of being hacked and that I needed their $169.00 service without delay to prevent a catastrophic intrusion into my computer files. I panicked and accepted their lie and agreed to the service only to discover later that PCCare has no affiliation with Bitdefender and that there was no evidence of any attempt to hack my computer..
Guess what happened after that i spent the half a day (they were fixing the problem for 6 hours) sitting at the PC watching what they were doing. So they installed FREE versions of anti-Phishing, FREE version of anti-walware "Malwarebytes Anti-Malware Free" and free edition of "SUPERAnti-Spyware" and Free Ccleaner.. You would ask why would it take so much time, right? Well it was literally taking them 5-10 min to click each button..looks like they were working with other customers at the same time. I was thinking at that time and told them that antivirus program i thought alredy gives me all this protection (first 3 programs) but they said it does not. Well, that was strange but i did not fell like arguing with my "anti-virus program's customer care" they know what they are talking so convincingly about. Well when all was finished i started to have problems with my bitdefender program, i was able to contact them(bitdefender) through chat window and asked them what was happening. And what they said is that all the programs that were installed by pccare i should remove because my antivirus was already handling that and since these programs did the same type of thing it causes my bitdefender to crash... I feel like an idiot..i decided not to say anything to my boyfriend not to get him upset but really want to get my money back. Do you think i can do that???

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