| Petsmart |
| Petsmart I got sued for their negligence! saugus, Massachusetts |
| 15th of Aug, 2011 by User661732 |
| Beware of using Petsmart Grooming Services! My dog bit another dog because they were allowing her to run around freely in the grooming salon. I told them everytime I dropped her off, she is not dog friendly, do not let her near other animals, crate her or put her on a lead. One day while I was paying I could see her jumping up in the salon to take cookies out of the bowl next to the register. When another customer came in he put his little dog on the counter next to the bowl. Neither of the groomer put my dog on a lead or crated her and let her continue this behavior. I am thankful that she did not kill this other dog the way she grabbed her, but this was far from the end. almost a year later, the other customer sued me personally! Never a call, other than me checking up on him the following week to make sure they were ok, as it was traumatic for both of us. He and the store had my cell number, could have called any time to discuss anything - I was out on medical leave right after this for endometrial carcinoma, I was very reachable. Well, when all was said and done, I sent everything to Petsmart to reimburse me for the settlement. I settled for less than the demand, no attorney fees, etc. Mind u, I have still been bringing my dog to the Petsmart Groomers, different location, only 1 person allowed to handle her, etc. - I also have several other animals, so I spend a small fortune every year in their store. I was basically told "we value you as a customer, and hope you will continue to spend your money here, but FU!" Basically, your dog, your problem - nothing of the fact that she was in their store, in their grooming facility, and they did not follow the rules! I love the girl that grooms my dog for the past year, but unfortunate for her I will NEVER step foot in or spend one red cent at Petsmart. It wasn't enough money to get an attorney, $1300, which I spend just on grooming there in a year! Trying to get on my feet again physically and financially, this was the last thing I needed, They should be ashamed of the way they treat their customers. You dont have to pay me back what it cost me for your negligence - I work with many that foster, run no kill rescues, etc - you will lose alot more than you can imagine for kicking me while I was down! |
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Not just that but they have so called trainers that offer to sell the AKC CGC and Star Puppy certification for a fee and you do not have to attend any classes or evaluations. I saw one person buy it and they did not even have a dog with them. Not just that but if you do not pay the trainer you end up attending the classes and then after being told your dog passed you are told that your dog is not old enough for the certification and that you lose your money and will have to come back when the dog is old enough. When I threatened to report her she said she would fix me. Two days later I am accused of my dog causing a 2 inch deep wound on another dog that was treated two days later because it had just started bleeding.
What the heck??? Anyone with 1/2 a brain knows that if there is a puncture of 2 inched in depth made to a dog it is going to be favoring that area, bleeding heavily, yelping and showing all sorts of signs within seconds not two days later. And the thing is there was no report of any dogs attacking or getting attacked at the store or to animal control. Watch out when you deal with Petsmart in Naples Florida as they are as crooked as they come and are very fraudulent!!! |
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