Pinnacle Housing Group Primecast ChapelRidge Apartments in Union, Missouri are MAKING us use Primecast ,a service that does not work for cable, intern

4th of Dec, 2011 by User819570

Upon moving into Chapel Ridge Apartments, I was allowed to use any Cable and or Internet providers. I was not told this was going to change in the future-until later. All the sudden they get a contract with Primecast and no one in the complex is allowed to use any other service. There has been nothing but problems since-by everyone! First, it took weeks for them to come and install the crap. Then, the channels would go out-not to mention there were less and foe more $. Any time customer service is called, they hang up on you, do not let anyone speak to a supervisor, and never fix the issue. They never send a bill, just cut it off and even when it's on-the cable does not work. They said they would fix the issue on November 29th-nothing was done. Numerous complaints have gone to the Chapel Ridge staff and the ignore it or say they will do something, but never do. Now we have a few options: 1.) Not be able to have cable or internet. 2.) Overypay for service that doesn't work anyway. 3.) Someone needs sued or to fix this situation fast. People do not work hard to come home and not be able to watch TV because an apartment complex manager or whomever wants someone to use a very poor service. We are getting ripped the hell off and from the looks of it, so are a lot of people-by PRIMECAST! However, I hold Chapel Ridge at fault because they are keeping a contract that is not being upheld on the other party's end. This is childish.

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4522 days ago by Anonymous

Here at Primecast, we pride ourselves on giving our customers the best there is to offer when it comes to television, Internet, and phone services. We also strive to extend the utmost care to our customers, so we went out on the web just to find customers in need! Primecast would like to sincerely apologize for any difficulties or inconveniences you have come across, especially if you are not receiving the customer care you deserve from us. So when hiccups happen, we are always willing and able to assist you in resolving any issues you may have. Please contact our customer service call center at (866) 671-1117 or email us at [email protected] so we can help you right away with any of your concerns. We look forward to hearing from you and appreciate any comments/suggestions you would like to share.

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The Primecast Team