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Pricila Lizardo from
Pricila Lizardo from Adorama.com Adorama photo Ripoff bad customer service, not loyal to customers, Adorama takes vacation without notification New Y
11th of May, 2011 by User523443

I was ripoff by Adorama on a misleading order of 2 tripods, which were crap. When I made the order, their site said nothing about being on vacation for over a week. Just place the order and days go by without any receipt or customer service. Adorama system said I order 2 tripods but I only wanted one of them. I filed a complaint but they mailed the tripods but customer service or the whole company was on vacation to correct the order. When they arrived, I noticed the tripods I got were not as discribed, they was cheap Chinese made tripods. They send the 2 tripods in 2 boxes with 2 separate shipments but they said the shipping was paid for but they wanted me to pay them to return them. I said no way, yet they sent me a UPS return label for one box and they said you pay for the other one. I explained that I did not pay for 2 of them, they made the mistake yet they were no willing to correct the problem they created. I taped the 2 boxes together and shipped as one box but Adorama got the box but they still wanted to charge me for 2 shipments, so they sent me a refund and took off the $21.30 off my refund. I said no way, I said screw this I file chargeback because this company Adorama is giving me the run around. I am cyber posting my complaint because they tried to rip me off and their customer service was rude over the phone. They think they are right, ever heard of the term the customer is always right, not at Adorama There tripod the Tiltall 3 Section Video bi-post Tripod here:
http://www.adorama.com/TPTPG.html?utm_source=ET&utm_medium=TransactionalEmail&utm_campaign=2point0Product1#ProductReviews I am not going to order from this company again because they do horrible business. I don't know if you had the same problem but I searched them online and found other related complaints like mine similar. The place is a ripoff.
Comments
3543 days ago by HelenOster
The above report is inaccurate and misleading.

Details of our vacation period for the Jewish holiday of Passover was posted several weeks in advance, on our website, it was blogged and Tweeted, and posted on our Facebook pages.

We have closed for Passover ever since the company was founded over 30 years ago, and as a privately owned family-run business, we have every right so to do.

In addition, the customer attempted to defraud Adorama by using a pre-paid label intended for another item, to return an item he simply didn't like.

It states on our website:
http://www.adorama.com/catalog.tpl?op=FAQ#Our%20Return%20Policy

Return Policy:

Ship the parcel back to us freight prepaid. We do not accept COD or freight collect shipments. We recommend a shipping method that provides tracking and insurance.

Ship to:
Order Processing
7 Slater Drive
Elizabeth, NJ 07206

Items that qualified for free shipping that are being returned will have our standard shipping charges deducted from refund or credit. The return shipping cost (the cost to send an item back to us) is not refundable,

The report is without any basis in fact.

Helen Oster
Adorama Camera Customer Service Ambassador
[email protected]
3542 days ago by Gov
I shop at Adorama ALL the time, and I have never had a problem. I have been a loyal customer for the past 15 years. I know they close every year and I did see the blogs, tweets, and posts about them closing, and if you get on their email list...they even send you a reminder to stock up on anything you need before they close. Their customer service (when I use the phone) is always friendly and helpful although I use the web mostly to purchase my items. One of my favorite changes over the years is that if you order before 6pm it will ship the same day. This is a huge advantage for me, and my business. I have purchased from cameras, lenses, filters, ear buds, TV's, Ipad, photo paper, film, flashes, photobooks, etc, etc...and all my orders have been perfect. They have all been safely packed and shipped fast!!!
3540 days ago by ILUVADORAMA
It is a shame that "oxfordu" is dragging the Adorama name through the mud, and posting on a bunch of blogs. I do believe that it is a free Country (USA) and that you are allowed to take a vacation. I am sure oxfordu does. I know lots of distribution and manufacturing facilities that close for a week or more during the course of a year. Usually to do inventory, or keep operating costs down when it's slow, etc. I think Adorama is the best in the business. I have a feeling that Helen is spot on since oxfordu can’t form sentences and his grammar and writing seems to be equivalent to a 4 year old. I am quite certain that he doesn’t attend or has ever attended Oxford University “oxfordu” since his writing skills are atrocious. Might want to use “oxforddouche” as your new name!!!
3539 days ago by Teri201
I think Adorama is hiding their own problems here, they drive the customers to the point of pain with their lack of service - then customers complain online - then Adorama goes out and tries to fix the problem after the fact when they should of fixed the problem from before. I happened to have read another forum site that clearly had some angry customers pissed at Adorama. On vacation or no vacation you have to treat your customers with respect before closing for a holiday. I called Adorama about a matte box once and the service was not very helpful in my view. With that said the guy has a point.
3535 days ago by Janestevens
If the person that ordered the photo equipment that makes him or her a customer to complain if they had a bad experience with any issues from Adorama then that is the nature of the business if they are were not happy with what they got or how they got it or returned it or whatever the case maybe. As for the internet when you do business online you also open up to customers to complain and complement on both sides of the table. If the customer dealt with whatever person working there who handled it is important to know how they were treated them buying the product from Adorama if it did not go out perfectly as thought. All businesses have complaints on something no business is perfect it really makes you stronger to know what the business did wrong handling that customer so they can handle it better in the future with new customers. Next time post the holiday on your website everywhere possible and provide information so every customer sees the headline on a pass over holiday day as some people may not use Facebook, Twitter or outside sources. Then explain the product if the customer made a complaint on whatever product they bought and returned it; modify the information on the product in more detail so their is no other customer that may run into the same issue. If the customer bought the product and they complained on what was wrong with it then look at it and see why. Its like on Ebay you have sellers with histories of negatives and some with hardly any. Some are power sellers and they will sell in large volumes but there are negatives on their history ratings that reflect how they handled their customers if a customer was not pleased. Sellers have to make customers on every aspect they want them to do business is how people do well when they handle their communication effectively and not negatively. People will complain if you don't handle it wisely because sometimes a sorry to a customer may make the world of a difference and may even buy again in good terms.
3534 days ago by HelenOster
Pricila Lizardo is a valued, well-respected, hard working member of staff at Adorama; she is NOT the writer of this complaint.

Any concerns or sympathies that might have been felt for the complainant should be banished swiftly; not only did he attempt to defraud Adorama, extort money and attempt blackmail, but he did so by registering on numerous forums like this, by assuming the name of a member of the Adorama staff team.

So we can add identity thief to the list of his attributes.

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