Priority Payment Systems Nick Korthals Representative. Withheld funds, Will not return calls, Recorded incorrect information about our company impact

10th of Apr, 2013 by User239048

Last year a Nick Korthals a rep from another company that we had our Credit card processing with called us and said he was going out on his own with a new company. Promised we would have a better deal for us. He had been very helpful in the past and his customer service was great so we went for it. He processes us through Priority Payment systems. We do approx $12- $30 thousand a month in CC Sales. with our average sale around $500- $3000 Most of our clients are only here once or twice a year so we KEY not swipe 95% of our business. The rep Nick either deliberately did not disclose this to the company or made an error and reversed the figures. Three weeks into using the company they stopped all payments to us and held them. In the 3-4 weeks it took to get these funds returned to us we had to send home staff, and could not order materials for manufacturing goods. Basically it halted us. This was our working capitol. We were on the phone and email daily until this was resolved . The rep would not return a call or an email at all. I immediately switched back to our previous company and they re calibrated our machine and we have never had a problem with them. NOW they will not cancel the account even though they have been deducting 3 payments a month of $35, $41.95 and $41.95 since September. This was supposed to be a minimum usage fee of $25.00. I had the card stopped at the bank when they would not call me to discuss this despite my 5 emails requesting them to do so. I did get an email saying pay
$650 as an early cancellation fee . I had already paid much more than that out and told them it was time they stopped that they had had quite enough from me. I did not get a trail period to use them which i think should be industry standard. So basically if you don't like there service too bad your stuck with it. Now they are sending me a Bill saying it is going to collections for $66 with no explanation of what it is for and this is the first i have even heard of it. I am furious. They are lucky i did not sue them for closing us down in the busiest period of the year- they basically held my working capitol. All I want is for them to leave me alone.

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