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| Real Vegas Online casino Rips Off Paying Players by refusing to pay out winnings Curacao, Netherland Antilles, Internet |
| 27th of Dec, 2011 by User499322 |
On December 15, 2011 I was solicited by Jay Foxe who is an Account Manager for VIP players are Real Vegas Online casino. Mr Foxe called me and told me he used to be part of the old Fortune Lounge casino. he knew I was a player there and asked if I would be willing to try out the casino. He gave me a user id, password and some free bonus money. he asked me to play it and give him feedback on the casino. I did that and provided Mr. Foxe with feedback. The next day I attempted to make a deposit which was extremely difficult. I called Mr. Foxe and he quickly responded. he gave me $150 to play while I awaited my transaction. I played that money to $0. he was able to successfully process my $250 deposit which used a 440% coupon code and required a 90X playthrough for table games. I met all the playthrough requirements and had winnings of $5,000. I provided all of my documentation to the casino on December 17th. I was told all of my documentation was in place and I would receive an email from them letting me know that. Days went by and I heard nothing. I called and emailed Mr. Foxe to which I received no reply. I emailed [email protected] and received nothing. I attempted to log into my account on Tuesday, December 27th to talk to an online customer service person. Much to my chagrin, my ACCOUNT WAS LOCKED. I was unable to log in. I called customer service and they told me I had received bonuses so management decided to lock my account. They told me I would receive an email explaining the situation. I have not received anything. I emailed another individual at the casino (For any question regarding the status of your withdrawal or security documentation
please contact Jack Wells, the Operations Manager. His email is [email protected] and
he works from Monday thru Friday, sometimes even during the weekends!). This was posted on their website. I heard nothing again. I called Mr. Foxe and he is out of the office til January. The bottom line is this. I deposited real money $250, I won $5000 and met all of the playthrough requirements and yet this is what happened to me. I cannot even get a response from anyone at this casino. My account is locked and I feel like I have been scammed. It is even worse because I was solicited by Jay Foxe. here is his information: [email protected] Ext.1 I want other unsuspecting players to avoid this casino at all costs. They are scammers and this should not be tolerated. Sincerely,
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Real Vegas anyone don't play on there site because when u win they tell you to fax over documents they need and when you withdraw your winning they tell u to use bankwire u need a swift code now u done that u wait for 7 to maybe 10 days when u chat with the support team they tell u your winning is begin process or high volume of payouts they working on a new system to find ways to send out your winning or we waitting on updates from the accounting dept we will make a follow up and we sorry for the delay when i was playing there site i won i never got my winning for 5 months so what i did was withdraw it out and play it out because i was'n going to get my money i won there plan was not paying me at all it was my fault not reading about real vegas and what they was about.
I don't want no one to go though what i went through if u play real vegas your're not going to get your winning at all you're keep getting the same story so please don't play real vegas u be sorry u did. |
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