Consumer reviews and reports on scam companies, bad products and services
ROKU Terrible Customer Service Saratoga California
7th of Dec, 2010 by User828516
I bought the Roku XDS player and paid for FedEx 2nd Day Shipping, which the Customer Service person said would deliver on a Saturday. Immediately after clicking the "ORDER" box the next window that pops up is a window that explains Shipping methods. In that explanation is the fact that FedEx does not deliver on Saturdays.

From time of order to time of delivering was 3 business days. When I contacted Customer Support I was told to email my complaint. A short time later I was informed that my request for a refund for the difference between the 2nd Day Shipping and Regular Shipping is DENIED. Because the shipping instructions explain that "FedEx does not deliver on Saturday." Subsequent to that, I explained that their Customer Service person told me that FedEx would deliver on Saturday. Plus that it was more than 2 Business Days. Still denied.

Then in setting up the unit, when I had questions regarding the "setup modem id number." Again I was instructed to write an email and I would be helped. It seems that ROKU'S Customer Service is not located at the California address.

Post your Comment

Complaint Details

Get new code


Recently Updated Reports

87 days ago by ned l.
Teresa Violet Arasheben - Teresa Violet Arasheben---The best person to work ans...
(This Post is in reply to "Alex P." And the FALSE allegations by "Alex...
383 days ago by Notagain5275
John Allen Stewart ( Signature Solutions ) ( Liquid Secrets Inc ) ( J&A Premier Capital Corp ) - Trade Scam Scheme : DO NOT SENT THIS GUY MONEY
John's personal and business operations will constantly be updated every 30 days and his...
436 days ago by FoolMeOnceShameOnYou
CableLink Solutions - Suncontracted us to do work & never paid
Wendy Reynolds reached out to us on behalf of the company owner who is trying to get things caught...
455 days ago by laphotographer
Michael Silberman - Michael Silberman DISTURBED SILBERMAN THREATENING &...
It's a shame that I can't find a way to delete my previous post. (above). In the...
477 days ago by FoolMeOnceShameOnYou
Expect Payment Solutions - Derek Garvin - Credit Card Processing Scam Artist
Where to even start. I'm a small business owner who had done business with Expect for about...
522 days ago by User445499
Hi CrookedlyBouquet Please provide the trade ID of the trade you are referring to, will take a...
538 days ago by 666invocation
Elizabeth C. Pellerin - SOCIOPATH
Lucifer's spawn, invoke me
541 days ago by Fuckmichaelscamese
Michael Salese - Michael Salese Getting ripped off by Mike Salese Bangor ,...
FUCK MICAHEL SALESE. I hope he gets burned alive!!! His children too!!
543 days ago by javierluna
ebay seller starpics4u - selling fake autographs to the consumers online
ebay seller starpics4u is an autograph forger. He doesn't always go out and get autographs...

User Registration

Already a member? Log in now.
E-mail address
Get new code

User Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of Register now.
E-mail address
Forgot your password?
E-mail address
Loading, please wait...
Your password has been sent to the specified email address. Log in