Consumer reviews and reports on scam companies, bad products and services
ROOMS TO GO FURNITURE SALES FORT MYERS, Florida
1st of Jan, 2012 by User658986
Bring your magnifying glass to read the Terms and Conditions of Sale. (It is microscopically printed in light gray on the back of the purchase receipt.). I questioned our sales associate, Lesley, prior to our purchase about the return policy. She assured me that a store credit would be made. I will not go into detail here. Just want to notify people to think twice before purchasing ANYthing from Rooms to Go. Purchased a sofa that did not work in our home. The store mgr. Joey Rossini, said to me, and I quote: "Customer preference is not a consideration. Is the sofa defective?". Long story short, we will have to spend more $ in fees in order to "reselect" (RTG terminology) another sofa. Whatever. I wish I had just donated $ to a good charity rather than done business with RTG. We have recently spent thousands to furnish our new home with companies that ARE concerned that our preferences are met. Shame on this company!
Comments
2704 days ago by Transq
I bought a dinning set table at Rooms To Go in Orange Park, Florida on January 24th, 2012 with one year Manufacturing warranty in the seller's contract. The edge of the top of table started swelling after two months, then I called the store and they begun processing claims for the manufacturing warranty and here is a story: They sent a lady show up at my house with nothing at her hand (no pen, paper, or camera) and get what? She went out of my house after 15 seconds with gave me the biggest surprise and confused me. I did complain to customer services and they sent a second guy to my house, this time the guy had camera and some paper. Today I got their phone call. They stated themselves that the table had been damaged by water and that it was our fault. They stated that in the manufacturing warranty there was nothing that covered water damage. What a shock! Believe me I did nothing with that table and I felt insulted out of my intelligent, the feeling of being ripped off, and having lied to. I told them that your company is scam and that I already knew because I just read it all over the internet, whenever you did not want to fix, exchange... then you can just dictate any bad reasons on the head of customers because the money had been in your pocket .I just paid my third payment of two years financing plan.
I must admit this is my biggest mistake in my life to have set foot in Rooms To Go to buy a table without researching the company’s credibility on the internet first. I recognized it when i saw a lot of people filed complaining about bad customer service, scams, and lack of quality in Room To Go.
The table set was made in VietNam and cost $1250. I concluded that the quality of products from Room To Go are terrible and their one year Manufacturing warranty is garbage. Buyers beware!
I will post this to any forums on internet, Websites wherever customers discussion about the Services of Room To Go.

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