Consumer reviews and reports on scam companies, bad products and services
Rusty Wallace
Rusty Wallace Kia Kia Motors America Car Destroyed By Service Department Louisville, Tennessee
15th of May, 2011 by User315917
This complaint pertains to Rusty Wallace Kia in East Tennessee. Last month, I brought my 2005 Kia Rio in for its third bearing replacement in 86,000 miles of service, after the others had failed following prior Kia repairs. Immediately after repairing the failed bearing, the Service Department took my car and moved it out on the lot, fully knowing that a Tornado with golf ball sized hail was approaching the area. While other shops in the area either kept customers' cars in bays or a secure area, some others decided to cover the insurance deductibles for cars that were damaged in the storm. Not so with Rusty Wallace Kia. After leaving customers' cars out in the lot facing the storm, Rusty Wallace hid behind an "Act of God" defense, refusing to do anything to help customers whose cars were destroyed by the storm. In my case, the bearing replacement amounted to $1,100, when taking into account the insurance deductible. So East Tennessee Kia owners beware, Kia (in particular Rusty Wallace Kia) will do nothing to ensure the safety of your car while in its care, and in the event that your vehicle is damaged while in their "care", you are on your own.
Comments
2400 days ago by Rbker
I am the original commenter above, although this comment was actually pulled from another website. I would like to note that shortly after posting my complaint, Rusty Wallace Kia called and offered to cover my deductible. I'm happy to report that this issue has been brought to a satisfactory resolution. Thanks to Rusty Wallace Kia and Travis Wolford for their help!
2400 days ago by Rbker
I am the original commenter above, although this comment was evidently pulled from another website. I would like to note that shortly after posting my complaint, Travis Wolford from Rusty Wallace Kia called and offered to cover my deductible. I'm happy to report that this issue has been brought to a satisfactory resolution. Thanks to Rusty Wallace Kia and Travis Wolford for their help!

Again, while the user name is different from mine, as my review was pulled from another site, my updated comments are also posted on the other site as well for confirmation.
2351 days ago by Mariap
Whenever you go to any Kia dealership, you'll find good cars. The warranties at the business get the vehicles offered. You won’t have any problem obtaining the car fixed if it breaks in the first 10 years or 100, 000 miles typically. You can find the vehicle that you want very easily with help from the dealers. You are able to effortlessly find a car lot to help you. http://cardealexpert.com/make/Kia/ is a fantastic resource.

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