Consumer reviews and reports on scam companies, bad products and services
Samsung Nexus S usb port Plano, Texas
27th of Dec, 2011 by User933279
I bought a Nexus S phone by Google, made by Samsung in May 2011. It was an upgrade from my previous phone since it was an Android 2.3. I bought the phone from Best Buy (they have been extremely helpful) and carry Sprint as my service provider. A few months after I got my phone, I started noticing my phone did not show a 'percent charged' as I was charging my phone. I did not think anything of it, since my phone's battery would still charge. My phone would not have the 'charging battery' either if I tried charging my phone turned off. Again, I did not think anything of it. Recently, my phone would not show any charging statuses (the little battery with the lightning bolt, the percentage charged or the charging battery when turned off). When I would power my phone down, the phone would want to power up when I connected to my USB charger. I also noticed the battery would not charge being directly plugged in to the charger if the phone was on. I did find out if my battery completely drained and was connected to the usb charger, the battery would take a charge. This was a catch 22, since the phone wouldn't charge turned off but would charge if the battery was completely drained. So I started troubleshooting.
I went where I purchased my phone, Best Buy. I explained the situation to the tech and physically showed him. We switched my battery to another Nexus S and it worked fine. I put a new battery in my phone and it did the same thing my previous phone did. So the battery was ruled out as being bad. He told me if I had their extended coverage, I could of just switched the phone out. Needless to say, I did not so he recommended contacting Samsung. I tried contacting Samsung via email, after registering to their site, etc. Not hearing a reply back, I tried the online help service ie instant messanger. "Vanessa" seemed like she was reading from a script and to make a long story short I reset my phone to factory settings without solving my problems. She suggested I send the phone in. I called the repair line for mobile phones and talked to "Kent" (I believe). After explaining my situation to him (reseting the phone, charging status only when battery was drained, troubleshooting myself, etc), he sent me a ticket number (4113262569)and UPS label via internet. As a side note, he had to do this after we got off the phone since his system was "updating" at the time. I accepted the fact I would be out of a phone during the winter holiday season, but a new phone was not in the budget. Days pass as my phone is being worked on in Texas and I get an email saying my phone is being returned with the solution BER (beyond economical repair). Not happy with this, I call Samsung and speak to "Kathleen" who sends me to "Grace or Gracie" who transfers me to the Executive customer relations line (which really was just a dropped call). I then search online for this phone number. I find 1-800-SAMSUNG and after re-explaining again my situation, "Betty" basically reads the same email information I know. I asked her for further explaination from my previous emails and phone calls and needless to say she said my warrenty was voided because of corrosion due to liquid. Outside of natural moisture in the air, I have not spilled, dropped into, splashed liquid on to my phone. After frustration, I wish her a Happy New Year and look for this website. Hopefully something comes of this defect from Samsung because I do

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