Consumer reviews and reports on scam companies, bad products and services
Samsung
Samsung Lousy customer service, No follow up on known defective model, Internet
9th of Jan, 2011 by User513033
We bought the newest model Samsung dishwasher 4 months ago, and it has worked a total of two weeks! Three service trips later, they finally tell us that it is a defect in the model. Then we have to fax a bill of sale to prove we're within warranty - which is crazy, because you have it on file from the previous warranty service calls!


Different agents quote me different time frames. The responses to emails I have sent tell me to call for help troubleshooting, when i clearly indicate in my email that Samsung has told me I need to replace the unit not repair. And this is for a defect in the model that Samsung is AWARE OF.


Finally, I have been told that the credit I may receive for the return of the defective unit may only partially cover the cost of the exact same model again. (Not that I would ever purchase this model or another samsung model again, but it is inappropriate not to honor a like-for-like exchange credit. After multiple attempts to reach out to Samsung and give them the benefit of the doubt, they refuse to call back or acknowledge my email requests.


I would be forgiving of a defect - not all electronics are perfect in the first batch - but treat your customers right and do the honorable thing.


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