|Schumacher Electric Battery|
|Schumacher Electric Battery Chargers John Waldron, President SCHUMACHER ELECTRIC SELLS DAMAGED AND DEFECTIVE BATTERY CHARGERS, LIES TO CUSTOMERS, AND |
|20th of Apr, 2011 by User650365 |
|SCHUMACHER ELECTRIC SELLS DAMAGED AND DEFECTIVE BATTERY CHARGERS, LIES TO CUSTOMERS AND DEFAULTS ON THEIR WARRANTY, DO NOT BUY, STAY AWAY!!!!!!!!!!!!!!!! We have been customers of Schumacher for 59 years since 1952. We have noticed the depreciation in quality of Schumacher products from the old original chargers to your current models. They are very easy to find, any hardware store or auto parts store will sell you one. The ratings are generally inflated by quite a bit. This is a problem with the new low-cost inverters available from Taiwan, too. It might SAY 1000 watts on the case, but that's not what you are getting. Shame on them! Usually what you really have is a 30-amp charger in a big case that's mostly empty space. Let WEIGHT be your guide as to the true amp rating of this sort of charger--big ones should be extremely heavy because of the transformer inside. Also, this transformer tapers the charging current into your batteries. When the batteries are nearly empty, the charger will put out nearly its full current, which will gradually get lower and lower as the batteries fill. Schumacher quality is not there. For example the sheet metal used in construction has dropped from 10 gauge to 16 gauge, the battery clamps on the consumer chargers are very thin, bent easily, and are of very poor quality. The consumer wheeled chargers are an empty sheet metal box, with a circuit board with an inverter switching power supply. There is no transformer, and the battery chargers we have received were all damaged from the factory floor and not from the shipping. Schumacher is a treasonous corporation, trying to boost profits and save money by shipping manufacturing offshore to foreign sweatshops. Instead Schumacher is losing, customers, American jobs, and the excellent quality reputation of Donald Schumacher. Remember, MADE IN U.S.A. ??? We ordered a SE-4022 consumer grade big box wheeled chargerand got an empty flimsy sheet metal box with a circuit board. The worthless battery clips were of a soft thin metal that bent when clamped to a battery. We returned the junk box and ordered the Professional Series PSW-2550, 250 amp charger. We received the PSW-2550 in a crisp perfect box but the charger was completely crushed and smashed inside. We contacted customer service and they offered us an upgrade to a Professional Series PSW-3060, 300 amp charger. We did not ask for the upgrade, but Luella and Bob in customer service, graciously offered it to us. They said we were loyal long time customers, and wanted to keep us as satisfied customers. They wanted to compensate us for Schumachers mistake. We graciously accepted. However we had been promised an upgrade of our damaged PSW-2550 by Schumacher 3 weeks ago on April, 7. We were promised again that Schumacher was shipping the PSW-3060 immediately on April 15. Luella in customer service was sending us a tracking number on the pickup of the damaged PSW- 2550 and the delivery of the PSW-3060. Then I received a voicemail from this verbose junior manager trainee ODonnell, that he had lobbied John Waldron, President to default on Schumachers verbal contract, to send us the replacement PSW-3060. ODonnell was more concerned about policy, process and procedure than customer support. Customer support and customer satisfaction are the life blood of any business as illustrated by Sam Walton, by the success of Wal-Mart and Sams Club. Any reputable business has customer satisfaction as their primary incorporated goal. 1. Schumacher made a verbal contract to send us the PSW-3060. Instead Schumacher sent us another damaged PSW-2550. 2. Schumacher President, John Waldron, and his company have sold us 2 damaged and defective PSW-2550 chargers. 3. Schumacher has lied to us about the upgrade to the PSW-3060 charger. 4. Schumacher sent us another damaged PSW-2550. 5. Schumacher now refuses to replace the damaged unit 6. Schumacher has now defaulted on their 3 year product warranty. 7. We expect Schumacher to honor and fulfill theirwarranty contract and pickup the damaged PSW-2550 and send the PSW-3060 as promised As of April 20, 2011 John Waldron, has not returned any of 3 telephone calls or any of 2 e-mails. John Waldron is a narcissistic, egocentric, dishonest gutless wimp. He is hiding behind his lying motor mouth, juvenile, manager trainee, ODonnell. Having these 2 incompetent idiots in charge of the company, is truly a formula for disaster for Schumacher.|
|Please allow this to serve as a summary of the facts within Schumacher's possession. |
On or about April 6, 2011 Mr. Sions contacted our company alleging he purchased a PSW 2550 wheeled battery charger from Amazon that was damaged. He explained that "Amazon would not take his damaged unit back." As such, our customer service department attempted to assist him within our company policy, which is that a customer must provide proof of purchase in order to receive a warranty repair or replacement. When asked to provide proof of his Amazon purchase, he could not provide his Amazon customer order number, which is given with every purchase at Amazon, either by Amazon directly or a third party Amazon vendor. In fact, he could not provide any proof of purchase, such as a receipt or credit card statement to show he actually purchased this unit and it was within the warranty period.
Despite the fact that he could not comply with our company policy, our company went above and beyond and agreed to issue a Return Material Authorization (RMA) to obtain his unit and send him a brand new PSW 2550. Due to this transaction, our company paid the shipping costs for the return of his old unit, sent him a new PSW 2550, which retails at approximately $200+, and paid the cost to ship the new unit to him.
Upon receipt of his new unit, he continued to call and harass multiple departments and employees of our company stating that he was still not satisfied with our product and that he believed he was entitled to another new, upgraded unit. Sending him an upgraded unit at any point in time was never agreed upon with any employee at our company. At that point in our dealings, we indicated we could not provide him with any other units and that we had gone above and beyond to provide him a new unit from our Illinois warehouse, which was in good working order and brand new condition.
Despite everything our company had done to assist Mr. Sions, he sent a rude email to our company’s CEO, Mr. Schumacher, along with other rude emails to other employees in the customer service and sales departments. He also called our company and spoke in an unacceptable manner to various employees. He has posted factually inaccurate, false, and defamatory statements on various websites, including this site. Mr. Sions has stated incorrect information regarding the quality of our product regardig components and manufacture of our product.
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