Consumer reviews and reports on scam companies, bad products and services
Sears Obfuscation and lies. Hasn't shipped my sofas and they can't tell me why since 12/08/10 Internet
31st of Dec, 2010 by User462354
I boughton 12/08/10two Simmons London Leather sofas from a Sears online add that stated 'in stock and available to ship' in fact the add is still there. The add stated the delvery wouldbe between 12/13/10 and12/22/10. As time passed I e-mailed Sears customer service because I saw that nothing was happeng in shipping or tracking. I was repeatedly given assurances that they valued me as a customer and they were checking on it for me. On or about 12/22/10 I went to the Sears customer service chat line and spoke to 'Gordon', who after repeadley putting me on hold said that the furniture was actually being delivered that afternoon. Pleased, I called the recipient, who then proceeded to put her life on hold to wait for the delivery which never came. I then recalled the chat line and got 'Randy' who stated my sofas were in processing. I asked why. He said they had to verify my credit card. I told him the monies had been deducted immediatly by Sears and further more I had used PayPal so that was not true. He again said they were processing. I said explain processing. He said it is a three step program 1: credit card verification(Not applicable) 2: availabilty (their add states available and ready to ship...False Advertising/illegal ) and 3: (I have forgotten this excuse) I told him I wanted dates for shipping, tracking numbers and some one I could contact by name and e-mail. Again I was put on hold. He came back and said his supervison hadok'ed a 10%refund for my troubles.I again asked for names numbers and dates but got only a promise to contact me in 24 hrs. I said that was not good enough because as soon as our conversation ended I would have nothing no proof of his promises. So the upshot was that again I got a generic e-mail. It is now 1/01/11 still nothing shipped, still processing. After a few more e-mails to customer service I have been told to check with the company they bought the sofas from myself. Completely unacceptable. I have notified PayPal.

Post your Comment

Complaint Details

Get new code


Recently Updated Reports

goldendoodle world - goldendoodle world lake ridge kennels Vulgar,...
I just came across this page a few minutes ago. I am Sandra Johnson and although this page was...
234 days ago by freeinfofraud - Unable to withdraw funds
Bitky be Aware! Unable to withdraw money! Bitky idoes not allow you to withdraw your funds, do...
238 days ago by ned l.
Bi Polar Bullies - Bi Polar Bullies Kennel Karen Wolfe BUYERS BEWERE OF THIS...
thank you for bringing this to my name is Karen Wolfe, i'm the owner of...
239 days ago by ned l.
ServiceMagic ServiceMagic scams and cheats contractors...
Jason - I'm sorry to hear about your experiences with your leads recently. The leads that...

User Registration

Already a member? Log in now.
E-mail address
Get new code

User Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of Register now.
E-mail address
Forgot your password?
E-mail address
Loading, please wait...
Your password has been sent to the specified email address. Log in