Consumer reviews and reports on scam companies, bad products and services
Sears
sears sears steals christmas!!! huffman estates, Illinois
5th of Dec, 2010 by User959135
took my vehicle in for a simple oil change on november 19th, went to pick up my car, several technicians watched me as i got into my car and tried to start it. it made a huge noise like it was going to blow up. i turned off the key and jumped out of the car and looked back and the techs had all scattered! they let me get into the car knowing that it would not work!. i went back into the shop and after several exchanges between myself ,the man that handed me the keys and the tech that actully worked on my car i left the shop and told them to repair my car and i was not taking it until they did. the men that worked there would give me no names or phone numbers to call a manager or area manager, they insisted they did not have numbers or did not know their names! the next day i went into the shop and the manager was there , he told me " dont worry maam i will fix it" i told him thank you so much, i was so worried that you were not going to repair it!!! he said he would take care of it. several days went by and after no word from the shop i went back over and was told by the manager his area manager was coming down to authorize the repairs on the car. i said ok just please have it repaired by thanksgiving i need to drive it and i am borrowing another car! "ok maam" i left.


the next day the manager informed me that the area manager said it was merely a coincidence that when they drove my car into their bay, it suddenly broke down and they were not going to repair it! i became very upset and left the shop once again! after an hour went by the store manager called my cell phone and said maam we have decided to go ahead and take your car to a third party shop to see whats wrong with your car. at this point i am telling them to do whatever they deem necessary to get the car repaired. the monday after thanksgiving i noticed that they had not moved the car anywhere and i called their executive customer service line and then suddenly early that morning they took the car to the third party shop( a shop that sears refers work to all the time). this shop reported back to sears that the repairs would be well over 2500 dollars and that i could purchase a whole new engine for less than that! sears destroyed my car and they have no intentions of fixing it! they have now assigned an insurance adjuster to the case who when i spoke to this person was also saying already that it was a coincidence and no fault of sears . i believe they drained the oil out of my car and did not properly put oil back in and started and drove the car with no oil in it! it is now december the 7th and i am still waiting for a repaort back from the insurance adjuster. i cannot purchase christmas for my children because i dont know what it will take to fix my car or if i may have to purchase another car!! sears stole our christmas!!

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