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Sears Tiler- Sears refuses to repair or replace Hoffman Estates, Illinois
31st of May, 2011 by User182559
Purchased a tiller from Sears, one of the big professional models. Out of the box it the starter mechanism would not engage. Sears sent out a third party to fix and the tech told me that the tiller had a manufactures defect. Tech ordered the parts, had them sent to my home and I had to install them. Tiller started fine, but I thought the Sears two year warranty covered parts and labor I used the tiller and two of the tines broke. Tines are supposed to be made of hardended steel and are not supposed to break. Sears sent me the parts, but again I had to remove the broken ones and install the new ones. I thought the Sears two year warranty covered parts and labor Last week the tiller would not start. Sears sent their thrid party repair service out and they refuse to fix under the warranty. Do not purchase anything from Sears that my reuire repair as they no longer service what they sell.....and they do not honor their warranties.

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