Consumer reviews and reports on scam companies, bad products and services
shoebuy.com private event hidden return policy
refuse to refund or credit
17th of Aug, 2011 by lisa2011
I just got off the phone with shoebuy. Their private event is very deceiving. I ordered two pairs of shoes on 7/11/11, and thought it would follow the regular shoebuy 60 days return policy. Now today it's 35 days, they told me actually for these events, the return policy is only 30 days. And they expected me to go through multiple web pages to find out this difference. The guy even educated me that I should have looked through their webiste before I ordered, which i have been a customer for almost 10 years. I paid above $200 for two pairs of shoes, and even I asked to just get store credit, they wouldn't accept it. Well, they sure lost one customer, and hopefully people will see this and won't buy from them again.

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