Sitestar NW Internet

Sitestar NW Internet Internet Service Provider Lynchburg, Virginia

5th of Apr, 2011 by User824231

Sitestar acquired my previous internet service provider. I was very pleased with the former company. However, from the beginning, I had nothing but problems with Sitestar. Finally, after months of lousy support, confusing statements, charges I never agreed to and unsatifactory customer service, I cancelled. I posted my cancellation notice to them on the "contact us" part of the website. I do not have proof of that because I did not know you could print an email sent to them through the "contact us" part fo their website. Shortly thereafter, Sitestar sent another ebill to my old internet address. I notified them that I had already cancelled, in a timely fashion, and was no longer using their services. They claimed they did not get a cancellation from me (how convenient!) and that I must pay for another month's service. I disputed the bill and told them I would not pay as I had cancelled in a timely fashion. I heard nothing further from them, so I assume the matter was resolved. Then, 18 months later, I received a statement from them in the U.S. mail claiming that I owed them $39.95 for one month's service plus $3.00 per month for several months for something they called "man process fee" including several months AFTER the service was cancelled. I offered to pay them $19.95 by way of compromise. They refused. I have reported them to the BBB and learned that they have an "F" rating with BBB because of hundreds of complaints. Their practices amount to extortion. If anyone is pursuing a class action lawsuit, I would be very interested in joining. Or, if you have any other suggestions, I would love to hear them. This is not about the $39.95, it's about the dishonest business/billing practices of this disreputable company.

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