Consumer reviews and reports on scam companies, bad products and services
Smart One Energy LLC Tricked my wife into unwittingly switching our Gas service!!! Wesley Hills, New York
22nd of Dec, 2011 by User552359
My wife received numerous phone calls throughout November from Smart One Energy LLC (she said that the caller's English was thickly accented, making it difficult for her to comprehend the caller). In each case, she asked that the Smart One Energy LLC representative call back when I was home (I am her husband). About 2 weeks ago, someone from Smart One Energy LLC called again while I was at work and spoke with my wife. This time; however, the person Identified himself as a Washington Gas representative (our Gas service is with Washington Gas), and asked my wife to sign up for some sort of deregulation promotion. My wife says that she didn't fully understand what the person wanted (heavily accented english) and thought that she was speaking to someone from Washington Gas. She says that when asked, she gave the "Washington Gas" representative (was actually someone from Smart One Energy LLC) our account number for some sort of deragulation promorion that would save us money on our gas bill (I told my wife afterward to NEVER give out account info!). Apparantly, she was tricked into agreeing to something with the person proclaiming to be from Washington Gas. Today (Dec 23) I received a letter from Washington Gas informing me that Smart One Energy LLC would be my new natural gas provider (effective January 1, 2012). I tried numerous times at 5:00 pm today (Friday, DEC 23rd) to contact Smart One Energy LLC customer service (or ANYONE at Smart One Energy LLC ), via their customer service line: 1-888-363-4976. Each time, I was re-routed to the company voice-mail (even though the Smart One Energy LLC website lists customer service hours until 6 pm on Fridays). So, I called Washington Gas to try and understand HOW another company had somehow changed our Gas Service without a proper authorization or contract. Washington Gas told me that they couldn't do anything, as the new contract is with Smart One Energy LLC (but they were at least able to give me the new contract number that someone at Smart One Energy LLC tricked my wife into authorizing without proper consent). I want Smart One Energy LLC to cancel whatever verbal-agreement contract that they tricked my wife into over the phone, and switch my Gas service provider contract BACK to Washington Gas! ( I did not authorize a switch from Washington Gas to a new contract with Smart One Energy LLC -- and if my wife did, she did so unknowingly, and against her will). Judging by the poor customer service... I wouldn't WANT Smart One Energy LLC providing me with ANY service!
Comments
1790 days ago by Osrph
I just had them call me now (2015) so this has apparently been going on for years. It may not be a "scam" per se--they are identifying themselves as SmartOne Energy. And in some cases, the pricing might be better--but I don't like how they wanted to confirm all the address, name, etc. details before going further. So basically, I'm supposed to give a stranger calling from an overseas line my personal information so he can supposedly tell me my rates? I think not--first give me your offer and then let me decide if I want to give you anything. So although it could potentially save money, I don't trust them and don't plan to give them any info.

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