Spyera Plimus No response on refund request Internet

22nd of Oct, 2011 by User312507

I purchased a softare from Spyera.com, which is in contract with Plimus on Oct 12 2011. When I received the user manual and download information, i realized the software cannot be used as easiy as it described. I sent an email to the support group asking for help. I waited for a few days and still no response. I then decided to get a full refund within the 10 days period. I filed my first request on refund 5 days after my purchase. Waited for another few days and filed my 2nd request. Up till now, i have filed at least 3 requests on full refund but still have not heard anything from this company. I have not used the software and didn't even get it activated. I am totally disappointed with the service of this company and would like to get my money back ASAP.

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Comments

4565 days ago by Anonymous

User312507,

My name is Stephanie Kaul, and I am the product marketing manager here at Plimus. Please contact me at [email protected], and I will assist you with your refund process.

4564 days ago by Stephaniek

User312507,

I'm still waiting for you to send me your order details so I can help you get your refund. I saw your similar post on ripoffreport.com, and I wanted to let you know that I'm here and waiting to help you - but I can't do anything without your order information. Please send it to me at [email protected].